Client Support Analyst - 客户支持分析师 - クライアント サポート アナリスト
Enjoy helping others and have an interest in social media and online news?
Meltwater is looking for individuals like you to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore and China.
This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese or Japanese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standards and focus.
What you will be doing...
The Client Support Representative role is the entry-level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.
Within this role you’ll be directly communicating with our international clients who are typically in the Public Relations, Communications or Marketing Departments. Meltwater isn’t a service that is used by just one industry, so you will get exposure to companies and organizations of all shapes and sizes, helping you expand your business acumen all the time. You'll be working with clients from across Asia-Pacific, including Australia, Singapore, Japan, New Zealand and Greater China.
We will facilitate your professional growth, you’ll receive extensive training and the opportunity to take on more responsibilities once you are ready for them. We only promote from within, and with offices in so many cities, the abilities to advance your career are unlimited.
The ideal fit for this role would be entrepreneurial, ambitious and driven, just like anyone working here! The kind of person that is successful with Meltwater cares about customers, hardworking, intelligent, and well rounded. An analytical and problem-solving mindset will go a long way when communicating directly with clients and understanding their needs. We are inspired by people who are self-motivated and hold themselves to a high standard, have a good sense of humor, and a willingness to succeed.
We would love to see
You will get bonus points for
Competitive, comprehensive remuneration package
Gym Allowance with other cultural team activities
Global Business travel life insurance
Well stocked kitchens
Global meeting at cool destination
Overseas management training and conference
20 paid holidays
Comprehensive Medical insurance for you
Fun and international working environment
Work visa is available
Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. With over 2000 employees and 55 offices across America, Asia Pacific, Europe, Middle East & Africa, we help over 30,000 companies globally to make better, more informed decisions based on insights from the outside. We are dedicated to provide our global products with local insight.
We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.
We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.
Our culture is based on a fundamental belief in people and the potential they possess.
Check out our career site to learn more - https://www.meltwatercncareer.com