Meltwater is looking for Lead Support Engineer for our growing team in Bengaluru Office. This is a key technical role within Global Support group. LSE’s use their understanding of Meltwater technologies and products, the technical environment in which they run, and our customers’ business objectives to drive support tickets to closure. The technical role also involves monitoring and diagnosing application and system issues that are disrupting Meltwater’s business critical Media Intelligence Platform. This is a production environment, and issues need immediate attention with early diagnosis and appropriate response.
LSE’s work closely with other members of Support to ensure tickets are prioritized appropriately and are being worked most efficiently. The LSE’s provide mentoring and leadership to team members, both locally and across the global support team. This includes performing work reviews and ticket audits as required, and providing the management team with insight and feedback on team members for their quarterly reviews.
Fresh fruits & free drinks
Personal Branding Support
Ergonomic desks and chairs
Opportunities to travel in Europe and the U.S.
Open Source Contributions
Conferences and Tech Talks
Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 26,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.
All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
We are more than 1500 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.