Business Support Specialist II

Job Description

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude.
Responsibilities:
• Analyze, research and resolve problems and discrepancies related to member accounts/loans• Ensure software/systems meet regulatory and procedural requirements• Develop and recommend enhancements to improve operational processes and procedures• Identify and detect errors/omissions; resolve or arrange for the resolution• Involved in cross-organizational task groups concerning new automated systems, products and/or services• Perform research for process improvements• Recommend corrective