Support Call Center Agent

Skills & Requirements

Responsibilities :

• Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems
• Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
• Responds to customer requests by providing functional and navigational support of Support Center systems.
• Assists firms with routine questions regarding credentialing, systems usage and issues.
• Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
• Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
• Develops proficiency on registration rules.
• Utilizes computer resources and software applications as necessary.
• Demonstration of firm values.
• Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.