Sales Support

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Sales Support Administrator . This position reports to the Sales Director UK and will work in Dometic Blandford office.

About the position

As a Sales Support Administrator in the sales team, your role is a key role within the team. You will work closely with the Sales Managers to ensure our customers receive an outstanding level of service, which focuses on relationship building and excellent communication in order to achieve and potentially exceed monthly / quarterly / yearly targets.

Your main responsibilities

• Answer enquiries both internally and externally: deal with enquiries, manage all day-to-day sales matters through our internal ticketing system, Freshdesk
• Taking ownership of customer needs; create and manage deadlines for enquiries where appropriate
• Provide direct support for Sales Team as required
• Develop relationships with all distributors and dealers through regular communication, both written and on the phone
• Checking and Verification
• Provide pricing and lead times where requested
• Process incoming sales orders through Axapta
• Communicate with customers – telephone, Teams and email
• Day to day sales administration
• Answering the telephone quickly and efficiently and making outgoing, proactive calls where necessary
• General office duties
• Help with improvement projects as necessary
• Undertake other tasks as may be required from time to time by the Directors of Dometic

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance
• Pension Plan
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Paid maternity/paternity leave
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact