Are you a student who is looking to combine your studies with a flexible part time job? Do you enjoy giving customers the best possible service? Do you love solving problems and a fast working pace? Are you fluent in Finnish? Then we have the right position for you!
Your role at Qliro:
As a customer service agent at Qliro, your job assignment will include answering incoming calls from customers and solving their issues. You will strive to give the customers the right information and the best possible solutions for them. Besides solving problems by phone, you will also answer emails and chats. As a part of the Finnish customer service team you will also be making a difference by being the customers voice inside the company.
You will work in a great environment with positive co-workers, who all strive to give our Nordic customers an awesome customer service experience!
Our customer service currently is open weekdays between 08:00 – 17:00, with the possibility to work extra during weekends if needed.
We expect you to be flexible with working hours since we strive to be available for our customers on their demand.
Who are we looking for?
To succeed in the role as a customer service agent you need to be a good team-player who loves taking initiative. You love learning new things and taking more responsibilities. You are experienced in using phone and mail as work-tools. As a person, we believe that you are dedicated, perceptive and solution-driven!
You walk the extra mile to please the customers and will be a part of a motivated team with a great atmosphere.
A requirement for the position is that you are fluent in speaking and writing Finnish. If you speak Swedish that's great but it's not a requirement for this posititon. Preferably you have experience from working in customer service before.
If you want to challenge yourself and are motivated by solving problems, this is the right position for you.
What can we offer you?
Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and you will be able to excel within the company. We have a learning and development focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace which is diverse and inclusive, where you can have a great work-life balance and love the work you do.
Centrally located office
Be part of an entrepreneurial culture
Diverse and inclusive workplace
Flexible hours and great work-life balance
Attractive salary, pension and insurance plans
30 days' annual leave
Great staff discount on purchases within the group
Qliro is on a mission to become the champion of digital consumer finance in the Nordics. Our company was founded in 2014 and we have grown to a team of over 200 people from over 30 different countries, and over 2,5 million unique customers have used our payment products. We see great opportunities ahead in building new innovative financial and payments products, to solve the everyday problems of millions of Nordic consumers. We do this by building products based on three basic principles: simplicity, value for money, and great customer experiences.
We do what we do because we love modern technology. We believe in disrupting the way things always have been done. With our mindset and our genuine passion for creating amazing consumer and merchant products and services, we see ourselves as forerunners in transforming the payments and consumer finance industry in the Nordics.
We are a part of Qliro Group, the leading e-commerce group in the Nordics, with Kinnevik as the largest owner. Qliro is a regulated company under the supervision of the Swedish financial supervisory authority (Finansinspektionen).
Want to learn more about us as an employer please visit our career page.
What do we value?Empty
Be smartWe think sales, manage and optimize by facts and hard data
Drive speedWe are agile, which makes us great at executing and communicating ideas
Build for scaleWe see the bigger picture and think ahead of the game
Love customersWe strive for simplicity and transparency, always listen, respond and walk the extra mile for our customers
Share solutionsWe help each other, share knowledge and learn from our mistakes