Product Designer (ServiceNow)

Job Description

Position: Product Designer - ServiceNow
Location: Remote Duration: Contract until end of 2027
Max C2C Pay
Interview Process:

• First Round: 30 minute video interview with HM
• Second Round: Video interview (see below for 2nd round interview outline)

Competition: Exclusive! Start Date: ASAP Feenyx: Will send assessment link as soon as I have it
Must Haves:

• **Experience doing research and design for a Service Now product
• **Experience working with Service Now design system
• 7+ years of professional experience in UX design, with a strong focus on enterprise or technical products
• 5+ years applying user-centered design methods from discovery through implementation
• 5+ years of experience in at least two core design disciplines: user research, interaction design, or visual design
• 5+ years partnering closely with engineering teams and influencing product direction
• 3+ years working in agile, lean, or iterative development environments
• 2+ years of experience designing for developer tools, infrastructure platforms, security products, or other highly technical domains
• 2+ years of experience designing for complex systems, data-heavy interfaces, or cloud-based platforms
• 5+ years of experience designing and prototyping tools such as Figma, Miro, or similar
• Working knowledge of modern front-end technologies and design systems (e.g., HTML/CSS, React, Angular, Material or enterprise design systems)
• Strong systems thinking, technical fluency, and ability to understand complex architectures and workflows
• Demonstrated ability to align design decisions to business goals and deliver measurable outcomes

Plusses:

• Experience designing for internal platforms or tools used by engineers, DevOps, SRE, or security teams
• Familiarity with cloud platforms (AWS, Azure, GCP), infrastructure concepts, or observability/security tooling
• Experience working on data visualization, monitoring dashboards, or workflow-heavy enterprise applications
• Strong understanding of AI/ML-enabled product experiences or designing AI-assisted workflows
• Experience using AI tools to support design workflows, including research synthesis, ideation, prototyping, or content generation
• Experience advocating for UX within large-scale technical organizations
• Exceptional written, verbal, and visual communication skills, with the ability to explain complex concepts clearly
• Experience mentoring designers and elevating team practices
• Knowledge of healthcare or regulated industries

Day To Day:

• Design intuitive, efficient experiences for complex enterprise systems, including developer platforms, cloud infrastructure tools, and security products
• Translate deeply technical workflows, architectures, and data models into clear, user-centered solutions that improve usability and productivity
• Lead end-to-end design across the product lifecycle, including user research, interaction design, prototyping, and usability evaluation
• Partner closely with engineering, product, security, and platform teams to define problems, shape solutions, and deliver at scale
• Apply systems thinking to design across interconnected tools and services, ensuring consistency and extensibility
• Drive a lean, iterative approach grounded in experimentation, rapid feedback, and continuous learning
• Mentor and guide designers, advocating for best practices in enterprise UX, accessibility, and responsible AI use
• Align design decisions to business, operational, and technical outcomes, demonstrating measurable impact