Business Support Specialist

Skills & Requirements

Qualifications:

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or Navy Federal systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• Qualifications and Soft Skill Requirements
• Ability to work independently and in a team environment
• Advanced knowledge of branch systems and processes
• Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills

Preferred Qualifications:

• Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience