Behavioral Health Intake Coordinator

Job Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Behavioral Health Intake Coordinator for a Contract assignment with one of our premier Healthcare clients in Rockville, MD.

Responsibilities :

• Conduct high-volume telephone intakes for new patients by collecting clinical, demographic, insurance, and financial information.
• Complete patient registration and distribute required intake and appointment materials.
• Schedule patients into the appropriate specialty clinic based on intake findings, including Neuropsychology, Concussion, ADHD, Anxiety, and other behavioral health services.
• Review insurance benefits, copays, and financial responsibilities with patients and families.
• Verify insurance eligibility and obtain prior authorizations for scheduled services.
• Coordinate with physicians, patients, and insurance companies to secure required authorizations and documentation.
• Triage referrals according to department guidelines, manage patient waitlists, and coordinate referrals to the appropriate specialty clinic or community resource.
• Serve as a departmental resource for registration, scheduling, insurance verification, and authorization processes.
• Maintain accurate documentation within the EMR, including authorization details and account notes.
• Deliver exceptional customer service while supporting a high-volume pediatric outpatient behavioral health practice with professionalism, compassion, and attention to detail.

Required Skills:

• Minimum of 4 years of recent healthcare administrative, patient access, medical office, or patient registration experience.
• Recent experience conducting patient intake within a mental health, behavioral health, psychology, psychiatry, or neuropsychology practice.
• Experience performing high-volume phone intake, patient registration, appointment scheduling, insurance verification, and prior authorizations.
• Experience working within an Electronic Medical Record (EMR) system.
• Experience using insurance verification and prior authorization platforms.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Ability to communicate professionally with patients, families, providers, and insurance companies.
• Ability to handle sensitive patient information with empathy, professionalism, and discretion.
• Ability to thrive in a fast-paced outpatient environment.

Preferred Skills:

• Experience triaging patients and coordinating appointments based on specialty or clinical need preferred.