Inside Sales Representative (Hospitality)

Job Description

Dometic is a global leader in outdoor living solutions, providing essential gear for an adventurous lifestyle. We are on an exciting growth and transformation journey – now seeking an Inside Sales Specialist for supporting our Hospitality business unit in Germany and the D-A-CH countries.

About the position

In this role, you will be responsible for different type of activities like sales support, order management as well as exploring new business opportunities.

Your Main Responsibilities

• New business hunter. Regularly and consistently look for new business both in Hospitality and Healthcare markets.
• Represent Dometic in discussions (via Video conference, Telephone calls, etc) with existing accounts, other customers and third parties (which includes Furniture Manufacturers, Architects, purchasing groups, construction companies, System integrators, etc. to name a few) in a professional, ethical and efficient manner to create trust, long term relationships and a successful business both in Hospitality and Healthcare markets.
• Execution of the defined sales strategy by Direct Sales Manager.
• Implementation of the strategy: prospection, quotation process, pipeline follow up, closing deals, etc...
• Collaborate with the current and future Distribution Channel, optimising time spent and other resources.
• Support Management in the budget process, in follow up and forecasting, in monthly reports and as otherwise required, in a timely manner.

Order satisfaction:

• Support and manage all hospitality customers across the DACH region, with a strong focus on B2B clients such as dealers, furniture manufacturers, and purchasing companies
• To handle orders by telephone, email and check that the orders have the correct prices, discounts and product numbers, and contact customers to resolve any queries.
• To ensure that orders are processed in line with customers’ delivery requirements. Inform the customers of any delays and will arrange alternative delivery dates.
• Prepare shipping and export documePrepare shippinntation

Coordination:

• Collaborating with other cross functional departments is an important responsibility (Supply Chain/ Product Management/ Accounting etc..).
• To follow up closely with the finance team all account receivables related to DACHH sales transactions.
• Handle returns management, including preparation of return documents and credit notes

Sales support:

• HOSP CRM is to be updated and always developed and continuously for both segments: Hotels and Healthcare.
• Maintain and update customer master data within the ERP system (Trend System)
• Ensure that the sales reps have enough sales support material, such as product brochures or case studies.
• First point of contact for urgent calls, emails.
• Process and coordinate customer complaints, damage claims, and service cases in collaboration with Customer Service
• To follow up customer invoicing daily.
• Maintain product and pricing data within customer systems
• Handle reporting and data maintenance within customer databases

Reporting:

• To maintain sales records, as a basis for reports to the senior management team.
• HOSP CRM continuous update is a must.
• To prepare reports on sales by individual representatives, sales by product line and sales to individual customers.
• To provide information to the Demand Planning Team department on incoming and completed orders, as a basis for forecasting cash flow.
• Reporting lines may change if required.

What do we offer?
You are offered an exciting opportunity in a dynamic, fast‑paced, and global environment, where you will play a key role in supporting and developing the business. In this role, your ideas matter, your impact is visible, and you will collaborate closely with stakeholders across the organization. Join a company on an ambitious transformation journey, with great opportunities to grow and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!