Fraud Management Specialist
- Application Deadline: Aug. 10, 2026
- Multiple locations
- Hybrid
- Hourly salary: $32 - $45
Key Responsibilities:
- Identify patterns of activity indicating possible fraud or account abuse
- Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in depth investigation
- Manage the review/analysis of potential fraud and forgery cases prior to submission to Security
- Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
- Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process and procedure
- Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
- Serve as subject matter expert concerning fraud trends
- Support projects related to fraud detection, prevention or root cause analysis
- Collect, prepare and maintain data for analysis, reports and reference
- Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets
- Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
- Collaborate with Navy Federal business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity
Skills & Requirements
Qualifications:
- Bachelor’s degree in Business, Finance, or related field
- Basic word processing and spreadsheet software skills
- Effective verbal and written communication skills
- Basic database and presentation software skills
- Basic skill exercising initiative and using good judgment to make sound decisions
- Ability to work independently and in a team environment
- Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
- Effective organizational, planning and time management skills
- Basic research, analytical, and problem-solving skills
- Basic skill interpreting and synthesizing large amounts of information
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Familiarity with credit union operations/processes and procedures
- Exposure to working with/for depository and lending institutions
- Basic skill analyzing business operations
- Familiarity with NCUA regulations that govern the activities, products and services of the business unit
- Familiarity with Navy Federal's policies, instructions and regulations related to investigating fraud cases
- Familiarity with products, services, processes, requirements, and systems related to the business unit
- Exposure to working with leadership and management in diverse and complex operational environments
- Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objective
About the company
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Sathish Kumar | Contact Person
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