Senior Value Services Consultant

Job Description

Are you a senior consulting professional who thrives on solving complex problems and leading service delivery for enterprise customers? At Basware, we are looking for a Senior Value Service Consultant who combines deep technical expertise with strong leadership and a customer-centric approach — driving the resolution of complex service requests related to Basware solutions and championing operational excellence.

As a Senior Value Service Consultant, you will work closely with customers and internal teams to ensure timely, high-quality delivery of service requests while maintaining solution integrity and customer satisfaction. You will act as an escalation point for complex issues, design and implement technical solutions, lead testing and quality assurance efforts, and mentor Solution Consultants within your team — all while contributing to Basware’s global community of best practices.

Your key tasks and responsibilities will include:

Service Request Management

•Lead the intake, analysis, and resolution of service requests across multiple Basware domains

•Prioritize and assign service requests to ensure timely and high-quality delivery

•Act as the escalation point for complex or high-impact service issues

•Collaborate with customers to clarify requirements and manage expectations

Solution & Interface Design

•Translate service request requirements into actionable technical solutions

•Oversee the design, configuration, and deployment of Basware solutions and integrations

•Ensure all implementations align with architectural standards and best practices

•Maintain and improve technical documentation related to service request handling

Consulting & Implementation

•Implement and deliver medium to high-complexity solutions and interfaces based on service request requirements

•Optimize solutions to improve customer business efficiency and effectiveness

•Provide expert consulting on best practices, use cases, and ERP integration

•Deliver high-quality presentations and explain solutions with clarity and confidence

Quality Assurance

•Lead testing efforts for service request implementations, including test planning and execution

•Ensure all deliverables meet or exceed quality standards

•Manage defect resolution and ensure compliance with testing strategies

Customer Training & Enablement

•Design and deliver expert-level training sessions and materials

•Educate customers on best practices, use cases, and technical configurations within your domain

Technical Support

•Analyze and resolve complex technical issues related to service requests

•Guide team members in troubleshooting and implementing sustainable solutions

Team Leadership & Coaching

•Mentor and support Solution Consultants in resolving service requests efficiently

•Promote knowledge sharing and continuous learning within the team

•Lead by example in adopting new tools, methodologies, and best practices

Community Contribution

•Actively contribute to Basware’s global communities by sharing insights, tools, and best practices

•Support the development of reusable assets and templates to streamline service request handling