Land Operations Coordinator

Skills & Requirements

Key Responsibilities & Deliverables

• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.
• Work directly with the Land Operations Manager on assigned areas of the business to research, plan, and execute land programs in gateway cities and ports around the world.
• Support and collaborate with the wider Air & Land team, including other Land Operations Coordinators and the Land Operations Manager, to deliver outstanding guest experiences.
• Work closely with the HX Air team to ensure a seamless customer journey across ad-hoc, charter, and group flights, including alignment of schedules, capacity, manifests, and service delivery.
• Coordinate and prepare all logistics and practical information with shipboard teams to ensure smooth and successful ground operations.
• Manage detailed operational planning, working closely with suppliers and partners to support the full guest journey.
• Maintain and follow agreed contracts, pricing, service standards, and quality expectations, including related logistics such as transfer buses, hosts and guides, included meals, activities and other guest services.
• Communicate guest logistics and operational information to internal and external stakeholders, including preparation of reports, manifests, travel documents and operational updates.
• Become a subject matter expert for assigned areas and provide timely and accurate support to internal teams, including Marketing, Sales, and Guest Excellence.
• Work with the Marketing team to ensure the HX brand is reflected across all guest touchpoints, including welcome desks, uniforms, guest communications and other physical guest-facing elements.
• Identify opportunities to improve the customer journey, including experiences for HX Suites guests and VIP guests.
• Monitor and support customer service issues related to assigned areas of responsibility.
• Support irregular operations and emergency situations when required, including outside normal working hours, to ensure operational excellence and a seamless guest experience.
• Manage cost control activities, including invoice checking and processing for Land Operations, while identifying opportunities for efficiency and responsible spending.
• Collect and document feedback after each cruise turnaround regarding supplier performance, partner services, and guest feedback, ensuring continuous improvement.
• Perform additional tasks as required.

Requirements:

• Fluency in English is required. Additional business level language fluency is beneficial but not required.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Proactive, independent, and motivated to play an important role in the future development of HX Expeditions.
• Strong passion for delivering exceptional guest experiences, continuously looking for opportunities to improve and adapt.
• Structured and analytical approach to problem-solving and decision-making.
• Ability to manage multiple tasks simultaneously with strong organisation skills and attention to detail.
• Strong teamwork skills, global mindset, and ability to adapt to changing business needs.
• Clear and effective communication skills with internal and external stakeholders.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Effective and confident communication skills.
• Adaptable and flexible in a changing work environment.
• Strong relationship-building skills and ability to positively influence others.
• Resilient and calm when working under pressure.
• Collaborative team player.
• Positive and solution-oriented mindset.

Benefits:

We offer 25 days of annual leave, meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabins per year to travel to any of our destinations free of charge.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.