Area Service manager Northern Italy

Milan
Hybrid
Monthly salary: €55,000 - €60,000

Milan
Hybrid
Monthly salary: €55,000 - €60,000

Job Description

The Construction Machinery Department in Italy is looking for a Service Area Manager to provide technical support to the Italian dealer network, reporting directly to the Service Manager.

The successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services.

Key Responsibilities

Promote and support the implementation of Kubota’s after-sales service strategies across the dealer network.
Provide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range.
Act as the primary interface between dealers and Kubota factories for technical matters and escalations.
Visit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required.
Support dealers in diagnosing and resolving complex technical issues, both remotely and in the field.
Collect, analyze, and report product quality and reliability issues, preparing statistics and technical reports for internal stakeholders and factories.
Monitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
Collaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
Deliver technical training sessions and support the development of dealer service staff competencies when needed.

Skills & Requirements

Requirements

Technical background in Mechanical, Electrical, Hydraulic, or Construction Equipment Engineering.
Strong knowledge and hands-on experience with electrical and hydraulic systems; experience with earthmoving or construction machinery is highly preferred.
Previous experience in a similar after-sales, technical support, or service management role.
Proven experience in dealer support and dealer network management.
Fluent in Italian and English, both written and spoken.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
Strong communication, problem-solving, and decision-making skills.
Team-oriented mindset with the ability to collaborate effectively across departments.
Ability and willingness to share technical knowledge; previous training delivery experience would be considered an asset.
Availability to travel frequently within Italy and occasionally across Europe, including extended travel periods when required.

What We Are Looking For

We are seeking a proactive, customer-focused professional with a strong technical background and a passion for supporting dealer networks and driving service excellence. The ideal candidate combines technical expertise with excellent interpersonal skills and thrives in a dynamic international environment.

Work with great people

Joshua Wook

Sales Administrator

"Through my learning and development and the support and guidance from my colleagues and the company I was able to enhance my knowledge which has given me the experience to solve problems, help our customers independently and provide them with the best service I can."

Bora Yuce

Executive Senior Manager Sales and Marketing

"In the ongoing time, I believe that mutually Kubota Brand and I have a positive interaction. In particular, I have observed that Japanese culture is clearly reflected in business life, and absolute success will come as a result of disciplined and transparent work."

Serena Ravaglia

Strategic Purchaser

"I’m Serena and I started my experience here in Kverneland Group Ravenna 5 year ago as a trainee for thesis project for the Univerity of Bologna. Now I’m working as Strategic Purchaser in KVG Ravenna Procurement Team. One of the best things about working for Kverneland Group is that we are working in very dynamic and complex reality. Every day we face many challenges in order to achieve our Quality, Delivery and Cost objectives. Thanks to this work environment I can develop new skills and improve. Finally I have the possibility to establish a working relationship with our suppliers, including international ones, and start with them “Kaizen” (continuous improvement) projects in order to achieve better results."

Emiliano Marangoni

Facility Manager

"I’m Emiliano Marangoni, I started my work experience 30 years ago after secondary school in the maintenance department in the local factory Gallignani that became Kverneland in 2012. During the years my role has continued to grow I’ve worked in safety-environment & new investment department and now I’m managing the development of processes engeneering in KV Ravenna , leading investment and infrastructure road map from project draft to final application. I like this work environment because it gives the possibility to explore new technologies and update their work career and skills I appreciate the group policy and effort in order to invest locally on infrastriuctures and machinery."

About the company

Lay the groundwork for tomorrow with Kubota!

Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?

Explore this exciting career opportunity and join us on the journey as we seek to be an “Essentials Innovator for Supporting Life”.

My job, Our future

Work for the development of societyWork for the development of society by drawing on all of our capabilitiesand know-how to offer superior products and technologies.

Open the way to tomorrowBuild today and open the way to tomorrow, with the aim of bringing prosperity to the company and happiness to employees.

Challenge the unknownChallenge the unknown with creativity and courage.

Candice Guillon | Contact Person

I'm interested

Kubota Holdings Europe

Milan | Hybrid
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