Inside Sales Coordinator
- USA
- Remote
Overview:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travelers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Inside Sales Coordinator plays a key role in supporting the Americas Sales & Marketing team while driving awareness and growth of the HX brand across the region. This position is focused on strengthening relationships with travel advisor partners, providing proactive sales support, and identifying opportunities to grow partner engagement and revenue.
As a trusted resource for our preferred trade partners, the Inside Sales Coordinator will actively nurture existing relationships, qualify new partnership opportunities, and support sales initiatives through phone, email, and digital channels. This role requires a highly motivated, results-driven sales professional with strong communication skills, a collaborative mindset, and a passion for helping partners succeed.
The ideal candidate will be skilled at building and maintaining partner relationships, delivering exceptional service, and supporting sales strategies that drive bookings, partner loyalty, and long-term business growth for HX Expeditions.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Skills & Requirements
Key Responsibilities & Accountabilities
•Prospecting and Lead Generation:
-Identify and research potential leads through our various channels, including cold calling, emails and agent portal
-Nurture leads based on the business objectives and sales growth targets
-Maintain accurate records of all prospecting activities in Salesforce
•Servicing travel advisor questions regarding brand products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company
•Educating travel advisors prospects on our products, destinations, and promotions, and generating and increasing sales by conducting outbound calls and e-campaigns
•Conduct sales training to educate prospects about HX destinations, products & services
•Build and maintain strong relationships with prospects and customers through regular communication and follow-up.
•Establish rapport and trust with customers & partners to facilitate the sales process
•Provide feedback to management on market trends, competitor activity, and customer needs.
•Assist HX America Sales team in supporting our Partners, which can include but not limited to:
-Preparation and distribution of sales reports at an agency, national account and consortia level
-Report on Agency and Agent registrations
-Follow up on new partners recently registered in Salesforce/B2B Portal; tracking of our Certified Specialists training program and upkeep of B2B portal information and Online travel training content
-Monthly maintenance of partner profiles
-Work with agent partners to deliver accurate, on brand marketing campaigns
-Attend national consumer/trade shows, consumer events, award nights and educational trips as required
-Effective communication through phone/e-mail with inquiries from our trade partners (product questions, booking management, brochure/marketing collateral requests, etc.)
-Coordinate events such as ship visits, FAM trips, regional product launches
-Efficiently order and manage sales merchandise and trade brochures
-Effectively manage escalated agent booking queries
-Monitor and action dedicated agency support mailbox - Answer Day to day calls, emails and communication from trade partners
-Work with Sales Support and Customer Support Center to solve issues/concerns on advisor bookings
Key Personal Attributes
• Like the true spirit of expedition cruising, we are seeking an individual who is willing and able to be flexible with their time, as priorities and opportunities can change from day to day
• You are also someone who is: organized, driven, goal oriented, a team player but able to work independently on projects and meet deadlines
• You are passionate about exploring our beautiful world sustainably, you are a lover of the outdoors and are excited to learn and (quite literally) expand your horizons
Academic and Professional Qualifications
• Expedition knowledge or travel industry experience specializing in niche product & services, preferably in the cruise sector.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Proactive and results-oriented, with the ability to work under pressure and meet deadlines.
• 5 years of relevant sales experience
Additional Knowledge & Skillsets
• Strong knowledge of travel industry
• Working knowledge of Microsoft Office Suite, especially Excel, Word, Teams and PowerPoint
• Proficient in Salesforce
• Confident speaking in front of a crowd
• Excellent oral and written English communication skills
• Valid passport and able to travel within the USA/Canada, and internationally as required
Performance Indicators (metrics, KPIs, qualitative assessments)
• Works with the team and management to achieve individual, department and corporate goals
• Meets critical deadlines
• Grow, elevate and deepen trade partner relationships
• Improve efficiencies and lower customer acquisition costs
• Build strong working relationships with internal and external customers
HX Spirit:
• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
Work Environment
This is a remote position and may require some travel.
Salary and Benefits
Salary for this position is hourly non-exempt range DOE $29 to $32 per hour USD plus Sales Incentive Plan. HX provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more!
Great Place to Work
-
Passionate Explorers - We are proud of our history and are driven to create more.
-
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
-
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
-
Genuine Interactions - We want all people to be their true selves.
-
Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
Tasnim Lykken | Contact Person
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