Customer Operations Specialist- DBA & Bilbasen (Temporary position)

Job Description

THE OPPORTUNITY IN A NUTSHELL

• You? A service-minded and proactive support professional fluent in Danish and English, ready to deliver top-class customer support and handle complex user journeys.
• Role? Customer Operations Specialist ensures fast, competent solutions for inquiries, technical troubleshooting, and claim/dispute management across DBA and Bilbasen. This is a temporary position until May 1st 2027
• Company? Vend, home of FINN, Blocket, Tori, Oikotie, DBA & Bilbasen, where millions of people across the Nordics connect to find what they need, whether it’s a job, a home, a way to move, or a fresh start.
• Location? Join us in our Højbjerg, Aarhus office, with the flexibility to work hybrid!
• Why us? With nearly 3 million monthly users, DBA and Bilbasen are central to Denmark’s digital trade. This is your chance to make a meaningful impact in a passionate team, contribute to Denmark’s strongest trading platforms, and help drive sustainability and the green transition through circular economy services.

Sounds like your cup of tea? Check out the details below!

WHO ARE YOU?

• Fluent in Danish and English is a requirement. You will communicate daily with our Danish users to resolve complex issues, while collaborating seamlessly with international teams across the Nordics.
• Experienced in customer service, preferably from a similar operations or support role, where you have a proven track record of delivering fast, high-quality solutions via email and chat.
• A technical troubleshooter with a natural curiosity. You easily understand platform issues, describe technical bugs clearly to product teams, and translate tech-speak into user-friendly answers.
• Solution-oriented and empathetic, with a sharp eye for detail. You thrive in a dynamic environment and stay grounded when handling transactional claims and user disputes.
• Familiar with Zendesk or similar ticket management systems. Experience or a keen interest in AI tools is a distinct advantage as we continuously optimize our workflows.
• A true team player who enjoys collaborating locally as well as cross-border with our Nordic offices, contributing actively to a positive, fun, and supportive work environment.

WHAT’S THE JOB LIKE?

Day-to-day work & projects cooking

As a Customer Operations Specialist for DBA and Bilbasen, your overall mission is to protect and improve the user experience on Denmark's favorite marketplaces. You will be at the heart of our operations, primarily supporting the transactional journey where claims and disputes are handled via email.

A typical week involves troubleshooting technical issues reported by users, ensuring they feel supported and valued, and translating their feedback into actionable insights for our product teams. You won’t just be clearing tickets; you will actively participate in regular meetings to align support messaging and technical solutions across Norway, Sweden, and Finland.

You will join a dedicated local team of 5 full-time specialists and 9 student assistants, which means you will also help ensure consistency in our daily operations.

The challenge turns into an opportunity!

Managing customer inquiries across multiple platforms and systems can be demanding, especially when technical glitches arise or when handling sensitive user disputes. However, this challenge is your opportunity to become a true platform expert and a key driver for change. By identifying patterns in user complaints, you will directly influence product optimization and help shape how we implement modern AI tools in our support workflows.

A few words from Lene Kristensen, Head of Customer Operations DK

“Hi, I am Lene Kristensen! I am thrilled that our job ad caught your eye. In our team, we value open communication, ownership, and a good sense of humor. We support each other through busy days and work closely across the Nordics to create the best marketplace experience. If you love problem-solving and want to grow in a supportive, forward-thinking environment, we can’t wait to meet you!”

Want to get a feel for our culture and what drives us? Take a peek behind the scenes at our Career Page!

GOT YOUR ATTENTION? Let us hear from you!

We process applications from the 1st week of August so don’t hesitate to send yours today! Deadline to apply is 9th August 2026

QUESTIONS?

Lene Kristensen, Head of Customer Operations DK, is happy to provide information about the daily work and answer any questions you may have about the role.Lene is best reached via lene.kristensen@vend.com

If you have any questions about the recruitment process along the way, our Senior Talent Acquisition Partner Clayton Don Corda is here for you at clayton.don.corda@vend.com

RECRUITMENT PROCESS?

1. First step: A brief chat with our Talent Acquisition Partner (diving into your background, language skills, and Vend as an employer).
2. Second meeting: Interview with Hiring Manager Lene Kristensen (delving deeper into the role, your experience, and expectations).
3. Reference check and offer!