IoT Technical Support Specialist
- Application Deadline: July 31, 2026
- Rīga
- Hybrid
About the job
As an IoT Technical Support Specialist, you will be at the heart of our technical operations. You will act as the guardian of our service quality, proactively monitoring Tele2 IoT customer solutions, core services, and roaming network indicators to catch potential issues early.
This role is meant for you if you have:
- Completed or actively pursuing a degree in Telecommunications, Computer Science, or a related technical field.
- At least, 1 year or more of experience in a technical support or customer-facing role, where a background in telecom or IoT will be considered an advantage.
- Experience with network monitoring and troubleshooting tools such as Wireshark, Grafana, Osix, or Kalix.
- Experience working with ticketing systems as well as familiarity with incident severity frameworks.
- Fluency in Latvian and English both spoken and written for daily communication with international customers, partners, and team members abroad.
- Good understanding of mobile networks architecture and their operating principles.
- Good customer service and communication skills combined with a high sense of responsibility and attention to detail.
- Ability to work independently and as part of a team while maintaining a self-motivated and proactive approach to tasks.
- Good time management skills to effectively handle multiple tasks or incidents simultaneously.
- Flexibility to adapt to evolving technologies, procedures, and customer needs.
Great Place to Work
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Pension and health care
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Hybrid and flexible work life balance
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Career opportunities
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Parental benefit
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Employee benefits and Tele2 discounts
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Inclusive workplace
Skills & Requirements
A few words from the manager
Join our team and you will drive the rapid resolution of customer and network incidents by collaborating closely with internal engineering teams, global partners, and our customers worldwide. If you are passionate about cutting-edge IoT technology, thrive on technical problem-solving, and excel at communication, this is your opportunity to keep the world connected.
Why Tele2
- A culture of natural born challengers – At Tele2 we don’t just do things the traditional way. We challenge the status quo and push boundaries to create smarter and more valuable solutions for our customers. You will be part of a culture that values curiosity, initiative and collaboration, where new ideas are welcomed and everyone’s contribution matters.
- Inclusive and supportive environment – We believe in fostering a creative and flexible workplace where people can bring their whole selves to work. Diversity and inclusion are important to us, and we strive to create an environment where people feel welcome, respected and supported in growing both personally and professionally.
- A sustainability challenger – We are proud that Tele2 has been recognised as Europe’s Climate Leader by the Financial Times and named as Sweden’s most sustainable company by Time Magazine and Statista, reflecting our strong commitment to reduce emissions, transparency and long-term climate goals. Our efforts focus on three areas where we can make the biggest difference: advancing a circular economy, combating climate change, and protecting children online. By embedding these focus areas into how we operate and innovate, we aim to create positive impact for people, planet and profit.
Interest and application
Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!
Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.
As a step in the recruitment process, Tele2 performs a background check on final candidates.
Work with great people
About the company
At Tele2, we challenge the telecom industry to create more valuable solutions for our customers. Guided by our challenger mindset, we deliver high-quality connectivity and digital services, ranging from mobile and fixed networks to TV, streaming and global IoT.
Sustainability is an integral part of how we work. Tele2 has been recognized as a climate leader in Europe by the Financial Times and named Sweden’s most sustainable company, reflecting our long-term commitment to reducing our environmental impact and advancing circular solutions together with our customers.
Our values – Be Brave, Take Action, Make it Simple and Act Cost-efficiently – guide our culture, how we collaborate and how we turn ideas into action.
-Tele2 have 3 700 employees and 9.3 million subscribers
-Tele2 is ranked as the best company in Sweden, and among the world’s 40 best companies, for gender equality according to Equileap
-During 2025 Tele2 blocked more than 7.5 million attempts to access child sexual abuse material online in our Internet Services in corporation with Ecpat
-Tele2 was named Sweden’s most sustainable company and ranked 23rd globally by Time Magazine and Statista on their inaugural World’s Most Sustainable Companies list, featuring 5 000 companies from more than 30 countries
Jekaterina Dobrova | Contact Person
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