Customer Support Agent
- Multiple locations
- Hybrid
Are you interested in joining one of Europe’s fastest-growing companies? Do you want to impact the wellbeing of millions of users?
If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in delivering an exceptional support experience that keeps our users at the heart of everything we do.
Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe, established in Finland in 2007. Since then, we have consistently grown, diversifying our products and expanding into new markets. Epassi has been recognised by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.
We are currently hiring a Customer Support Agent to join our team in Stockholm.
Your Mission at Epassi
As a Customer Support Agent, you will be the face of Epassi - supporting and interacting with our key stakeholders: end-users, clients, and partners. You will resolve support queries through phone, email and chat, guiding customers through the product journey with technical know-how and genuine care. This is a fixed-term position starting as soon as possible and concluding on 31 January 2027, with the possibility of extension depending on performance and company needs.
Your Responsibilities Will Be
• Resolving customer support cases through phone, email and chat efficiently and professionally, delivering best-in-class service
• Guiding stakeholders from a technical and product perspective through the user journey
• Collaborating with colleagues and other teams to find the best solutions
• Identifying recurring issues and feeding back findings to drive product development
• Keeping up to date with new and changing product features
What You’ll Be Doing (Daily)
• Monitoring and responding to support tickets, chat and phone channels
• Logging, categorising and updating support cases accurately
• Troubleshooting issues with the Epassi application and platform, escalating where needed
• Staying informed on known platform issues and upcoming product releases
• Contributing to stand-ups and support team meetings
You’ll Be Successful in This Role If You
• Easily grasp new information and operating systems
• Are an easy-going team player with a can-do attitude, who also works well independently
• Excel in communication, provide excellent service, and have a strong eye for detail
• Are structured and effective in how you work
What You Should Bring
• A natural curiosity and a technical mindset - you enjoy figuring out how things work
• Confidence in conversation and strong active listening skills
• Excellent attention to detail and accuracy
• An ability to stay organised and calm under pressure in a fast-paced environment
• A genuinely customer-centric attitude - you care about the experience you deliver
• A collaborative, positive approach and willingness to support the wider team
• 1–2 years of experience in customer service or a relevant field is a merit
• Knowledge of Zendesk is a plus
Your Language Profile
• Swedish - professional working proficiency (essential)
• English - professional working proficiency (essential)
Why You Should Join Us
• Be part of an ambitious growth journey and a global community of driven, bold, entrepreneurial Epassians in a company that is constantly evolving
• Work with a clear purpose - boosting everyday wellbeing - and create a meaningful, positive impact on both individuals and society
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes
• Benefit from a great package including private health care, lunch benefit, wellbeing benefit, and snacks at the office
• Work on a hybrid basis - 3 days in the office each week (5 days per week during onboarding)
• Join a fast-growing tech company with a strong financial foundation and real opportunities to grow
Work with great people
Great Place to Work
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Company events
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Hybrid and flexible working style
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Modern working tools
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International environment
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Benefit package for wellbeing support
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Private health support
About the company
We are Europe’s leading provider of employee benefits technology.
Millions of employers and staff use Epassi’s digital and mobile solutions to seamlessly redeem employee benefits across our unrivalled merchant network.
Epassi - Wellbeing that works!
2007Epassi is founded
2008Launching the Sport & Culture benefits – the first mobile-payable benefits in Europe
2013Launched the commuting benefit.
2014Won the Deloitte Technology Fast 50 programme in Finland.
2015Epassi acquires Min friskvard and expands to Sweden
2016Alipay cooperation accepting payments from Chinese customers
2017Launching the Wellbeing benefit & acquiring Tyky Finland
2018Epassi offers Alipay outside of Finland cooperation with Siirto&Vipps
2019September - Pekka Rantala appointed CEO (former CEO Rovio Entertainment) October - Bregal Milestone Acquired controlling stake in ePassi.
2020January - Epassi and Finnair loyalty program partnership. March - Epassi acquires ActiWay further expanding Swedish presence May - Epassi and Wolt online food delivery partnership
2021Epassi acquires Sodexo BRS Sweden and Eazybreak - cements its position as the Nordic champion for employee benefits
2023Epassi expands outside the Nordics – acquires Incorpore - UK's largest health and fitness network with 11 million employee userbase, and Eudaimon - leading Italian corporate welfare and employee benefits company.
2024Epassi acquires two of Europes leading corporate fitness companies, Hansefit in Germany and BFNL in Netherlands.
2024Epassi acquires Smartum, a pioneer in promoting employee well-being in Finland.
2025Epassi continues to grow in Germany by acquiring i-gb (Initiative - Gesunder Betrieb GmbH), a leading provider of motivational employee benefit solutions in Germany.
2025Epassi acquires VIP District to expand into Southern Europe, strengthening its presence in Spain, France and Portugal.
2025Epassi Group has expanded its UK presence with its an acquisition of Zest.
2025Epassi Group continues its rapid European expansion by acquiring Belonio, a leading German all-in-one employee benefit platform provider.
2025Epassi Group acquired fast-growing multi-benefit scale-up Alleo, based in Amsterdam.
2026Nickyl Raithatha joins Epassi as Group CEO.
Karolina Wolska | Contact Person
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