Customer Success Manager
- Applications are considered on a rolling basis
- Paris
- Hybrid
Are you a customer success professional with a passion for building genuine, long-term partnerships with enterprise clients? At Basware, we are looking for a Customer Success Manager who puts customer outcomes at the heart of everything they do — managing a portfolio of enterprise accounts in the French market, acting as a trusted advisor, driving adoption and ensuring our customers succeed.
The Basware Customer Success team is a global organisation dedicated to helping customers achieve maximum value from our solutions. As a CSM, you will partner closely with enterprise customers — leading success planning, driving adoption, managing renewals, monitoring account health, and ensuring customers realise a clear return on their Basware investment. You are the customer's primary advocate inside Basware and the primary face of Basware to the customer.
Work with great people
Skills & Requirements
In order to thrive and succeed in this role, we expect you to have:
Experience & background
- 2-3 years of experience in Customer Success, account management, or a related field within the SaaS industry;
- Proven track record of managing complex, enterprise-level accounts and driving measurable business outcomes;
- Bachelor's degree in Business, Technology, or a related field preferred.
Skills & competencies
- Strong commercial acumen — comfortable leading renewal, expansion, and executive-level commercial conversations;
- Ability to engage confidently with VP and C-level stakeholders and navigate complex, matrixed;
- Analytical and data-driven mindset, with the ability to use customer health metrics and adoption data to guide proactive decision-making;
- Native or business-fluent French and professional English language skills are required;
- Proactive, highly accountable, and execution-oriented professional who takes ownership, works independently, and consistently drives actions to completion.
Nice to have
- Familiarity with AI and automation tools;
- Experience working with partner ecosystems, VARs, or channel partners;
- Background in finance, procurement, or AP automation;
- Customer Success certifications.
Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We support continuous learning in this area.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence
2024Launch of World’s 1st AP-Powered GenAI
2023Growth through acquisitions, Glantus and AP Matching
2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR
2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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