Inside Sales Manager - Asia
- Taipei, Taiwan
- On-site
Overview
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travelers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Inside Sales Manager – Asia drives lead conversion, support regional sales growth, coordinate partner engagement activities, maintain CRM and pipeline integrity, and provide commercial administration support to Business Development Managers across Asia (including China).
Working closely with sales and operational teams, the role ensures partner enquiries are resolved efficiently, and sales initiatives are executed effectively. By providing strong commercial support and maintaining excellent customer service standards, the Inside Sales Manager helps drive revenue growth while enabling BDMs to focus on strategic partner development and market expansion across the region.
This is an office-based position that may require occasional work outside regular business hours to accommodate global operations, support international stakeholders, and manage time-sensitive matters across different time zones.
Skills & Requirements
Key Responsibilities & Deliverables
1.Sales Support & Revenue Growth
·Support Business Development Managers (BDMs) in driving regional sales growth through proactive lead management, opportunity tracking, and conversion support
·Assist with incremental booking requests from existing group and block charter partners
·Prepare and coordinate group and block charter quotations & FIT booking administration
·Act as a conduit between Asia-based partners and the global GX team to facilitate FIT booking enquiries and ensure timely resolution of requests
·Monitor global offers and campaigns, ensuring relevant promotions are communicated promptly to partners across Asia
2.Partner Relationship Management
·Support the setup, maintenance, and administration of partner accounts within Salesforce
·Coordinate partner onboarding and ensure agents have access to the latest sales tools, marketing assets, product information, brand materials, Image bank resources, and Seaware Touch (SWT)
·Assist BDMs in maintaining strong partner relationships through regular communication across regional platforms including WeChat, LINE, WhatsApp, and email
·Coordinate partner training sessions, webinars, and sales engagement activities to enhance product knowledge and sales effectiveness
3.CRM, Pipeline & Commercial Reporting
·Maintain accurate and up-to-date Salesforce records, including partner profiles, opportunities, activities, and sales data
·Monitor sales pipelines, lead progression, conversion performance, and follow-up activities
·Generate regular sales reports, pipeline updates, and commercial performance summaries
·Track key commercial KPIs including lead response times, conversion rates, pipeline health, booking trends, and partner engagement metrics
4.Marketing & Lead Generation Support
·Support the execution of trade marketing campaigns, industry events, webinars, and partner engagement initiatives
·Collaborate with Marketing and Sales teams to prepare presentations and sales materials in accordance with global brand standards
5.Business Intelligence
·Consolidate competitor intelligence gathered by BDMs and contribute to market, competitor, and commercial trend analysis
·Support commercial reporting activities through market attribution analysis, revenue source identification, and booking data validation
6.HX Representation
·Represent HX at trade events, partner meetings, and industry functions if required
Qualifications & Skills
- Fluency in English & Mandarin is required. Additional business-level proficiency in Korean and Japanese is advantageous but not required
- Minimum 5–8 years of experience in sales support, inside sales, account management, reservations, or commercial operations within the travel, cruise, hospitality, or tourism industry.
- Experience in maritime, expedition, or cruise sectors is beneficial but not required.
- Exceptional organisational skills and attention to detail.
- Strong commercial awareness and customer service mindset.
- Ability to manage multiple priorities and stakeholders simultaneously.
- Proactive, self-motivated, and solutions-oriented approach.
- Tech-forward and adaptable, with the ability to quickly learn new systems.
- Experience using Salesforce or other CRM platforms preferred.
- Advanced proficiency in Microsoft Office applications including Outlook, PowerPoint, Word, and Excel.
- Experience working within multinational organisations and multicultural teams.
Perks & Benefits
- Competitive monthly salary: NT$78,000-85,000 + performance-based incentives
·Annual leave and personal leave benefits are offered in full compliance with the Taiwanese Labor Standards Act and industry guidelines
·Professional learning and development opportunities
·Exclusive travel discounts for family and friends on select HX voyages
HX Spirit:
·Passionate Explorers: We are proud of our history and are driven to create more.
·‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
·Humble Leadership: We have a short distance between leaders and teams.
·Genuine Interactions: We want all people to be their true selves.
·Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
-
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
-
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
-
Genuine Interactions - We want all people to be their true selves.
-
Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
Tasnim Lykken | Contact Person
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