Delivery Partnerships Lead
- Applications are considered on a rolling basis
- Stockholm
- Hybrid
Delivery Partnerships Lead
The Delivery Partnerships Lead plays a pivotal role in enabling incremental growth, capability, and profitability in delivery. You will maintain service-level agreements (SLAs) and key performance indicators (KPIs) with McDelivery and our 3POs. Through collaboration with external partners, franchisees, and suppliers, you will work to improve customer experience and maximize business impact.
This is a full-time position, operating at the Nordic level, based in Sweden.
Key responsibilities within the role include, but are not limited to:
- Account Management: Manage partnerships and maintain and service-level agreements and key performance indicators with McDelivery and our 3POs.
- Cross-Functional Leadership: Collaborate with internal teams, external partners, franchisees, and suppliers to drive delivery sales growth and improve customer experience.
- Enable Delivery Capability & Growth: Align 3PO capacity with business needs, ensuring scalability, performance, and flexibility to support growth.
- Performance & Cost Optimization: Monitor partner performance metrics and identify opportunities for improvement.
- Market Intelligence: Keep abreast of market trends and competitor strategies to inform decision-making.
- Risk & Compliance Management: Ensure compliance with regulatory and safety standards, managing operational risks.
- Strategic Input: Contribute to the development of strategic plans for logistics and delivery network evolution.
- Project Leadership: Assume a leading role in delivery and operations as part of broader business initiatives.
- Internal Stakeholder Engagement: Act as the key liaison between delivery partners, internal teams, and franchisees, ensuring communication, alignment and successful execution of key initiatives.
You will also be responsible for producing regular, high-quality performance updates to highlight success and areas of opportunity in last-mile delivery partnerships.
We’re looking for someone who demonstrates:
- A strategic mindset with a hands-on attitude.
- Strong collaborative and communication skills.
- Resilience and the ability to perform under pressure.
- A customer-centric mindset with a focus on outcomes.
- Accountability and ownership.
- High integrity and professionalism in managing partnerships.
- Resourcefulness and a strong drive to achieve results.
- The ability to communicate complexity clearly to stakeholders at all levels.
Skills & Requirements
- Academic degree in Business Administration, Economics, Marketing, or equivalent.
- Industry experience in working with external partners and account management.
- Analytical mindset with experience in using data to drive decisions.
- Strong relationship-building skills.
- Fluency in English (written/spoken); understanding of one or more Nordic languages is an advantage.
What Food Folk / McDonald’s offers you
At Food Folk and McDonald’s, all employees are equal, regardless of age, gender, and ethnicity. We aim to make a difference and often act as an integration engine in society, something we are very proud of. We believe that delicious food can also be sustainable – for our customers, producers, and the environment.
We have a strong focus on work-life balance and have a hybrid way of working. In addition to a global workplace with many great colleagues, you will receive pension and a range of benefits (depending on the country you are based in), and the opportunity to continue to grow with the Nordics’ largest restaurant chain.
Start: As soon as possible or by agreement
Location: Sweden
About the company
McDonald’s is the largest restaurant chain in the Nordics and the market leader in both sales and market share, serving iconic products such as the Big Mac and world-famous fries to over 600,000 guests every day.
In 2021, McDonald’s became the leading Quick Service Restaurant in each of the Nordic countries for the first time. System-wide sales exceed €2.0 billion, with more than 136 million customers served annually. Food Folk is the largest youth employer in the region, with around 30,000 restaurant employees and approximately 70 franchisees operating across four countries. There are ambitious plans to grow to 600 restaurants by 2030.
We believe in using our scale and reach responsibly, engaging customers, employees, franchisees, suppliers, and partners to make a positive impact in the communities we serve. We are proud of the progress made and remain committed to driving meaningful change across our markets.
Food Folk is an independent company holding a 20-year McDonald’s International Development Licence (“IDL”) to operate McDonald’s restaurants in the Nordics. Owned by the Hands Family since 2017, Food Folk oversees both restaurant operations and the associated real estate portfolio. The corporate organisation comprises around 300 colleagues, with offices in Copenhagen, Helsinki, Oslo, and Stockholm.
Mark Filliter | Contact Person
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