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Technical Service Specialist WSE

I'm interested

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Product Developer.


WAECO Germany WSE GmbH is a sub-segment of the Dometic Group AB from Sweden. WAECO is an established premium brand in the automotive segment with a strong brand DNA and is regarded as a technical and qualitative trendsetter and benchmark for the global A/C service and maintenance industry. WAECO has been a recognized market leader in this field for over 50 years and works closely with workshop customers and the automotive industry.

About the position

The Technical Service Specialist delivers technical support for WAECO WSE products and accessories, supporting customers and service partners worldwide via phone and email to ensure fast and effective problem resolution.

Main Responsibilities

  • Handle technical inquiries via phone and email
  • Analyze issues, identify root causes, and document solutions
  • Support B2B customers with application and troubleshooting
  • Act as a key technical contact for internal and external technicians worldwide
  • Support international service partners in their daily operations
  • Enable efficient knowledge transfer across regions, partners, and internal teams
  • Provide field feedback to drive continuous product improvement
  • Work closely with Sales, Product Management, and internal service teams

What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.


Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Work with great people

Csaba Fekete - Head of EHS LVE
Csaba Fekete
Head of EHS LVE
"I’ve been working at Dometic for four years, and I can honestly say I feel lucky to be here. Getting to work with colleagues from across the EMEA region has been an amazing experience and something I truly value. The people make the difference at Dometic — there’s a strong sense of teamwork, openness, and support. It’s a place where you can grow, learn, and feel part of a truly international team."
Nicole Bertram- Poll - Head of PMO & OPEX EMEA
Nicole Bertram- Poll
Head of PMO & OPEX EMEA
"I enjoy working on diverse and challenging projects at Dometic in a collaborative, international environment. Being part of a strong, engaged team and contributing to a company with outstanding products makes Dometic a great place for me to work."
Ágnes Szintai-Katona - EMEA Sustainability Regulatory Affairs Coordinator
Ágnes Szintai-Katona
EMEA Sustainability Regulatory Affairs Coordinator
"I am truly committed to environmental protection and to combating climate change. As a Sustainability Regulatory Affairs Coordinator, my role sits at the intersection of environmental responsibility, regulatory compliance and practical business operations. In my daily work, I collaborate with cross-functional teams within Dometic to verify that Dometic comply with environmental regulations. What motivates me most is knowing that these efforts contribute to a larger goal: reducing Dometic’s environmental impact and supporting responsible product stewardship. Every improvement, every verified compliance document, every supplier engagement helps move Dometic closer to its sustainability and compliance targets. Working in this field requires constant learning and adaptability. Regulations, technologies and consumer expectations are evolving rapidly. Being part of that transition (and Dometic also) is both challenging and inspiring, but it is rewarding to help translate complex regulatory requirements into practical solutions that support both Dometic’s objectives and environmental responsibility."

Skills & Requirements

A suitable background would be the in terms of following qualifications and experiences:

  • Solid technical background or equivalent practical experience
  • Experience in workshop equipment or related technical products is an advantage
  • Strong technical understanding and analytical thinking
  • Customer-focused mindset with effective communication skills
  • Confident use of MS Office and standard tools
  • Fluent German and good English skills for communication in an international environment

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

  • Strong continuous learning mindset with a clear ambition to develop deep product and technical expertise
  • Self-starter with a proactive, hands-on approach and ability to work independently
  • Ability to prioritize tasks and manage workload in a fast-paced environment
  • Resilience and ability to remain calm under pressure
  • Strong collaboration skills and team-oriented attitude
  • Reliable, flexible, and solution-driven working style

Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.


Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!


Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis.

Great Place to Work

  • Real teamwork

  • Process Innovations

  • Various benefits

  • Learning possbilities

  • Cross-country projects

  • Direct contributions to the company's growth

  • Dynamic environment

About the company

Dometic is a global outdoor technology company dedicated to making mobile living easy. Leveraging our core expertise in cooling, heating, power and electronics, mobility and space optimization, we enable more people to connect with nature and enjoy a greater sense of freedom outdoors. We do this by designing smart, sustainable and reliable products with outstanding design. Millions of people worldwide use our solutions while camping or exploring nature in RVs, boats and cars. Our portfolio includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.

We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2025, we reported net sales of SEK 21 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.


Expansion HistoryExpansion History

2021-2022ten acquisitions, driving growth in strategic areas

2019new growth strategy and financial targets announced

2018strengthened outdoor offering through the acquisition of Kampa

2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair

2015Dometic listed on Nasdaq (SE)

2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets

2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux

Hiring manager photo

Anna Koós-Gratzál | Contact Person

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