Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)
- Multiple locations
- Hybrid
Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.
As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.
What you'll do
- Provide first-line support and triage incoming requests and tickets across our key operational platforms
- Support and enhance operational readiness processes related to project maintenance and service delivery
- Use AI and automation to improve efficiency, scalability, and reporting capabilities
- Coordinate with vendors and internal teams to resolve issues beyond first-line scope
Work with great people
Skills & Requirements
Who you are
- You have 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
- You act with confidence and ownership — you don't wait to be told to pick up a problem
- You're naturally curious and enjoy learning how systems work and solving technical problems
- You bring a strong willingness to learn and develop new technical skills
- You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
- You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
- You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
- You communicate clearly and work well with both technical and non-technical individuals
- You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
- You enjoy collaborating with others and contributing to a team-oriented environment
- Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\
Why Sectra
- Contribute to technology that supports critical areas of healthcare and patient care
- Get hands-on first-line ownership of real customer issues from day one — no sitting on the sidelines
- Join a collaborative organization focused on learning, mentorship, and professional growth
- Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
- Work alongside experienced professionals who are invested in helping you grow and succeed
Compensation and benefits
- Salary range: $75,000–$105,000, based on experience and qualifications
- Comprehensive medical, dental, and vision coverage
- Generous paid time off and paid parental leave
- Retirement plan with company match
- Ongoing learning and professional development opportunities
- Collaborative and supportive team environment
Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.
Great Place to Work
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Making a difference
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Great colleagues
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Personal development
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Innovation & technology
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Global environment
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Working close to customers
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Göra skillnad
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Personlig utveckling
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Global miljö
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Grymma kollegor
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Innovation och teknologi
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Kundfokus
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Gør en forskel
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Personlig udvikling
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Globalt miljø
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Fantastiske kollegaer
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Innovation & Teknologi
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Arbejde tæt på kunderne
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Je maakt écht verschil
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Persoonlijke ontwikkeling
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Duurzaamheid
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Leuke collega’s
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Innovatie & Technologie
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Werk samen met medische professionals
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Gjøre en forskjell
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Personlig utvikling
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Globalt miljø
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Fantastiske kollegaer
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Innovasjon og teknologi
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Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
Talent Acquisition Team | Contact Person
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