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Accounts Receivable Collection Associate (Shanghai/Beijing based)

  • Applications are considered on a rolling basis
  • Shanghai +1 more

About Accounts Receivable Collection Specialist

This role will report into the Regional Cash Collection Manager and FP&A Business Partner, making a direct impact through implementing billing best practices and resolving customer balances for payment to ensure we hit our cash flow targets, as well as supporting Meltwater Greater China’s continued track record of strong revenue growth and ambitious market expansion.

What you will be doing?

  • Works directly with Regional Collections Manager and FP&A business partner in tandem with the Greater China team to expand, build, and become an integral member of the Finance organization
  • Negotiate payment plans and take accountability for reducing delinquency for assigned accounts
  • Manage the invoicing cycle to meet internal metrics and goals
  • Investigate and analyze historical customer payment data and maintain detailed and accurate collection records
  • Review open accounts receivable reports and initiate calls to all customers with an open invoice to arrange for payment
  • Enlist the efforts of Client Success, Client Acquisition, Legal and Senior management when necessary to accelerate the collection process
  • Minimize bad debt risk, maximize accounts receivable collections
  • Perform regular analysis and reporting for collections

Work with great people

Isaac Zhang
Managing Director, Client Success, Shanghai
"Joined CA Shanghai in 2014, promoted to be MD in 2016 - one of the quickest ever MD promotions in APAC. He likes collaborative, fun and energetic team that everyone gives 120% effort day in day out."
Joey Lee
Managing Director, Client Acquisition, Hong Kong
"Joined as Summer Intern in 2014 and promoted as MD in 2017. The accelerated career path here allows him to grow fast and dream big. "
Chloe Wei
Managing Director, Client Success, Beijing
"The first ever Mainland CS hire, joined in 2012 and promoted as CS Beijing MD in 2017. She launched the new CS efforts in Beijing and keep raising our bar higher to succeed in China market!"
Zoe Wang
Managing Director, Client Acquisition, Beijing
"Joined us in 2016 after graduated from University of Edinburgh. She promoted to MD in just 2 years and is currently leading a fast growing team that is looking for entrepreneur partners."

Skills & Requirements

What we would like to see from you

  • Bachelor’s degree or equivalent
  • 1+ year of experience in accounts receivable operations, cash collection, customer service call centre or other client centred business
  • Ability to prioritize work and handle multiple priorities simultaneously in a fast-paced environment
  • Ability to anticipate work needs and follow through with minimum direction
  • Ability to work independently and as a collaborative team player through relationship building.
  • Self-starter, energetic and result driven
  • Strong organization, communication, and interpersonal skills
  • Demonstrate problem-solving, analytical and process improvement skills
  • Proficiency with Microsoft Excel and Google Sheets
  • Excellent customer service skills and capability to collaborate and develop strong business relationships with customers, coworkers, credit counterparts, and other sales participants

Great Place to Work

  • Competitive, comprehensive remuneration package

  • Gym Allowance with other cultural team activities

  • Global Business travel life insurance

  • Well stocked kitchens

  • Global meeting at cool destination

  • Overseas management training and conference

  • 20 paid holidays

  • Comprehensive Medical insurance for you

  • Fun and international working environment

  • Personal Laptop

  • Work visa is available

About the company

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. With over 2000 employees and 55 offices across America, Asia Pacific, Europe, Middle East & Africa, we help over 30,000 companies globally to make better, more informed decisions based on insights from the outside. We are dedicated to provide our global products with local insight.

We have won several Top Employer awards worldwide and most recently been accredited as “Asia's Best Multinational Workplaces 2018”, “Best Companies to Work For in Hong Kong 2018”, “Best Companies to Work For in Greater China 2018” by Great Place to Work™. We're looking for exceptional candidates to contribute to our exponential growth in Greater China.

We also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of African software entrepreneurs.

Our Culture

Our culture is based on a fundamental belief in people and the potential they possess.

  • We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
  • We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
  • We celebrate our victories but don’t rest on old laurels —whether in reaching personal goals or corporate milestones.

Check out our career site to learn more - https://www.meltwatercncareer.com

April Tang | Hiring Manager

I'm interested
Meltwater Greater China

Shanghai +1 more
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