Head of E-commerce Operations
- Solna
- On-site
Dometic is a global leader in outdoor living solutions, providing essential gear for an adventurous lifestyle. We are on an exciting growth and transformation journey and are now looking for a strategic and consumer-focused Head of E-commerce Operations to help shape and elevate our global e-commerce operations.
This is a unique opportunity to own and optimize the operational engine behind Dometic's direct-to-consumer business, ensuring a seamless customer experience from order placement through delivery and customer support in markets across North America, Europe, Australia, South Africa, and beyond.
About the position
As Head of E-commerce Operations in our global E-commerce team, you will act as the global architect of Dometic's e-commerce operations. Your mission will be to drive operational excellence across the entire customer journey, ensuring world-class fulfillment, customer service, and partner performance while continuously improving efficiency, scalability, and customer satisfaction.
The role is highly collaborative and global in nature, requiring close interaction with regional e-commerce teams, customer service organizations, logistics providers, distribution partners, payment providers, and technology vendors. You will influence and drive improvements across functions and geographies without direct managerial responsibility.
Your main responsibilities
- Define and drive Dometic's global e-commerce operations strategy, standards, and roadmap across fulfillment and customer support.
- Partner with regional teams to optimize operational performance, customer satisfaction, and consistency across markets.
- Manage and continuously improve relationships with logistics providers, distribution partners, payment providers, and other strategic operational partners.
- Lead initiatives focused on process optimization, automation, governance, cost efficiency, and best-in-class consumer experiences.
What do we offer?
You are offered an exciting and strategically important role in a dynamic, fast-paced, and global environment where you will have the opportunity to influence how Dometic serves consumers worldwide.
You will join a collaborative international organization and play a key role in shaping the future of our global e-commerce operations. We offer great opportunities to grow, develop, and take on new challenges while working alongside passionate colleagues across multiple regions and functions.
Skills & Requirements
A suitable background would be solid experience within global e-commerce operations, fulfillment, customer experience, and operational excellence, as well as the following qualifications and experiences:
- 5+ years of experience in e-commerce operations, digital operations, supply chain operations, or a similar field within a global organization.
- Experience designing, scaling, and improving end-to-end fulfillment and customer service processes.
- Strong understanding of operational ecosystems including logistics, customer support platforms, payment solutions, and third-party partners.
- Bachelor's degree in Business, Supply Chain, IT, or a related field.
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Process-driven and hands-on, with a passion for creating efficient, scalable ways of working and continuously improving performance.
- A collaborative relationship builder who enjoys working across teams, functions, regions, and external partners to make things happen.
- Passionate about the customer experience, understanding that great operations are key to building loyalty and long-term consumer trust.
- Analytical and data-driven, comfortable turning insights and KPIs into actions that improve both service and business results.
- Adaptable and proactive, thriving in a fast-paced, global environment where priorities evolve and collaboration is essential.
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application. Selection is being made on a running basis. If you have any questions regarding the position, please contact Karin Fryklund, Talent Acquisition Manager at karin.fryklund@dometic.com. In this recruitment both personality and logical tests will be used as part of the process.
Great Place to Work
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Collective agreement, Teknikavtalet
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Pension solution and counseling
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Subsidized meals through Edenred Ticket Rikskort
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Wellness allowance of SEK 3100 per year
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Occupational Health
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30 paid annual leave days
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Time bank – gives you up to 9 extra days off
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Parental leave pay
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Staff discount 20% on our full online assortment
About the company
Dometic is a global outdoor technology company dedicated to making mobile living easy. Leveraging our core expertise in cooling, heating, power and electronics, mobility and space optimization, we enable more people to connect with nature and enjoy a greater sense of freedom outdoors. We do this by designing smart, sustainable and reliable products with outstanding design. Millions of people worldwide use our solutions while camping or exploring nature in RVs, boats and cars. Our portfolio includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2025, we reported net sales of SEK 21 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
Expansion historyHidden section
2021-2022ten acquisitions, driving growth in strategic areas
2019new growth strategy and financial targets announced
2018strengthened outdoor offering through the acquisition of Kampa
2017significantly expanded Marine offering through the acquisition of Seastar and Oceanair
2015Dometic listed on Nasdaq (SE)
2002-201412 acqusitions in 13 years broadened product offering for the RV, CPV and Marine markets
2001Dometic, a business consisting of mainly refrigerators for RVs and hotels separated from Electrolux
Dometic is a global outdoor technology company dedicated to making mobile living easy. Leveraging our core expertise in cooling, heating, power and electronics, mobility and space optimization, we enable more people to connect with nature and enjoy a greater sense of freedom outdoors. We do this by designing smart, sustainable and reliable products with outstanding design. Millions of people worldwide use our solutions while camping or exploring nature in RVs, boats and cars. Our portfolio includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts.
We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2025, we reported net sales of SEK 21 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.
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