Guest Services & Protocol Expert
- Application Deadline: July 14, 2026
- Nyon
- Hybrid
Job information
Division/Unit: Club Competitions Operations & Events / Events
Contract type: Max Term
Location: Nyon (WFH up to one day per week)
Start date: 01.09.2026
End date: 31.10.2028
Main goal
The Guest Services and Protocol Expert within the Guest Management and Protocol team is responsible for planning and
delivering VIP services at a defined set of UEFA events as the VIP programme lead, ensuring that guest experience
standards, service levels and event requirements are implemented consistently and professionally.
With a focus on operational execution, the position-holder works closely with the Protocol and Guest Experience Manager and other competence centres to ensure that all VIP operations are delivered efficiently, cost‑effectively and in line with UEFA’s
expectations.
Key responsibilities
- Planning and delivering the VIP programme at assigned events, including UEFA club competition finals, the UEFA Congress and competition draws
- Operational planning for the VIP programme in cooperation with the Protocol and Guest Experience Manager
- Tracking milestones and issues to ensure all planning deadlines and project requirements are met
- Conducting working visits to assess and evaluate operational areas related to VIP programme delivery
- Coordinating with Guest Services, Ticketing and other project teams to align operational set-up with event requirements
- Coordinating internal staff and freelancers assigned to events
- Leading the VIP programme on-site at designated events
- Collaborating with other competence centres for seamless delivery
- Developing, adjusting and adhering to standard operating procedures, including alignment with UEFA EURO standards
- Managing documentation, updating operational files and presentations
- Optimising operations for cost-efficient and effective delivery
- Handling centralised administration tasks such as logistics and staffing
- Conducting post-event debriefs, reporting, and compiling statistics, feedback and recommendations
Great Place to Work
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Access UEFA's thrilling football events
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Get access to different health and well-being activities
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Enjoy our amazing campus offering numerous sports opportunities
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Get financial support for your health insurance costs
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Taste great food at our restaurant and benefit from a meal contribution
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Travel at a reduced rate with a Swiss rail half-price card
Skills & Requirements
Requirements
- Bachelor’s degree in business or sports management
- 4–6 years of experience in sports and event project management
- 4–6 years of experience leading guest experience programmes in the events industry
- Strong project management skills and proficiency in CRM and Microsoft Office tools (Excel, Outlook, PowerPoint, Project, Word)
Languages:
- Fluent in Englsih
Other requirements:
- Relocation to Switzerland/France is expected
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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.
About the company
UEFA – the Union of European Football Associations – is the game's governing body in Europe. It is a representative democracy, and is the umbrella organisation for 55 national football associations across Europe.
Our objectives are, among other things, to deal with all questions relating to European football, to promote football in a spirit of unity, solidarity, peace, understanding and fair play, without any discrimination on the basis of politics, race, religion, gender or any other reason, to safeguard the values of European football, to maintain relations with all stakeholders involved in European football, and to support and safeguard its member associations for the overall well-being of the European game.
We have a clear vision: a united European football family working together to improve enjoyment of the game.
1. Submit an ApplicationYou can find details on all vacancies on our careers page. Submit your CV and apply with just a few clicks!
2. Online interview Our first interaction usually takes place online – either live or via a short recorded video. This helps us both to learn more about each other.
3. Face-to-face interviewDepending on the role, we conduct in person or online interviews and assessments where you can showcase your skills and personality.
4. OfferIf you reach this stage, congratulations! – you’re the right match for the role. We will be delighted to welcome you to the football family.
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