Technical Support Specialist

Job Description

Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents.

We currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. To support our continued expansion, we are now looking for a Support Technician to help our customers get the most out of Evam’s solutions.

This is a role for someone who enjoys solving problems, helping customers, and working with technology that makes a real difference in society.

The Role

As a Support Technician at Evam, you will be part of the team responsible for supporting our customers and ensuring that our products run smoothly in mission-critical environments.

You will work closely with customers, internal technical teams, implementation specialists, and product teams to investigate issues, answer questions, troubleshoot technical problems, and make sure our customers receive fast and professional support.

Your focus is clear: help customers, solve problems, and contribute to a reliable and high-quality customer experience.

What you will do

• Provide first-line and second-line support to Evam’s customers
• Receive, analyse, prioritise, and follow up on support tickets
• Troubleshoot issues related to Evam’s software, devices, integrations, connectivity, configuration, and user environments
• Communicate clearly and professionally with customers throughout the support process
• Reproduce and document issues for internal technical teams
• Support customers with configuration questions and product guidance

Who you are

You are service-minded, curious, and enjoy solving technical problems. You like helping people and can stay calm and structured when issues need to be investigated and resolved.

You are comfortable communicating with customers and can explain technical matters in a simple and professional way. You enjoy working in a team, but you are also able to take responsibility and drive tasks forward independently.

We believe you have

• A strong interest in technology, software, hardware, devices, networks, or integrations
• Some experience from technical support, IT support, customer service, SaaS support, or a similar role
• Good troubleshooting skills and a structured way of working
• Strong customer communication skills
• The ability to explain technical issues in a clear and simple way
• A service-minded attitude and a genuine interest in helping customers
• Good written and spoken communication skills in Swedish and English
• The willingness to learn and develop in a fast-growing technology company

Why Evam

At Evam, you will work on technology that directly impacts public safety and emergency response. You will join a fast-growing company, work with highly skilled colleagues, and help ensure that first responders have the digital tools they need when it matters the most.

This is an opportunity to grow your technical skills, work close to customers, and become part of a company building the next generation of public safety technology.