Operational Performance Team Lead

Job Description

We have a fantastic new opportunity within our business, and we’re now recruiting an Operational Performance Team Lead.

As part of our Operational Performance framework, this critical role is focused on leading the Nordic Operational Performance Consultant team across Denmark, Sweden, Norway and Finland. The role ensures that restaurant evaluation visits are planned, executed, reported and followed up with high quality, strong calibration and clear business value.

If you feel this could be the next opportunity for you, and you have a skill set and passion rooted in restaurant operations, people leadership, coaching, structured execution and continuous improvement, please find some further details below.

The Operational Performance Team Lead plays a pivotal role in strengthening restaurant performance, protecting the McDonald’s brand and ensuring consistency in how we evaluate and support our restaurants across the Nordics.

You will lead, coach and develop the Nordic Operational Performance Consultant team, while also staying close to restaurant operations through your own visits and joint visits with consultants. You will be responsible for ensuring that Customer First Visits, Running Great Restaurant Visits, and Putting People First Visits are completed according to plan, with strong calibration, timely reporting and clear follow-up.

This is a full-time position operating at Nordic level, with travel across markets.

Key responsibilities within the role include, but are not limited to:

• Lead Operational Performance Execution: Lead the Nordic Operational Performance Consultant team across Denmark, Sweden, Norway and Finland, ensuring that visits are planned, executed, reported and followed up with high quality, strong calibration and clear business value
• Stay closely connected to restaurant operations by conducting own visits, while balancing the role between field execution and leading the Nordic OPC team, with approximately 50% of time spent on visits and 50% on team leadership and program execution.".
• Plan and Secure Visit Execution: Own the operational visit plan, maintain the Monday.com schedule, ensure balanced coverage across markets, weekdays, weekends and dayparts, and secure completion within agreed deadlines.
• Develop the OPC Team: Lead, coach and develop Operational Performance Consultants through PDX, development conversations, calibration, joint visits, feedback and ongoing follow-up.
• Secure Consistency and Calibration: Ensure objective and consistent ratings across consultants, markets and visit types through calibration sessions, report reviews and shared ways of working.
• Drive Improvement and Stakeholder Value: Turn restaurant visit observations into actionable insights that improve restaurant performance, support Operational Exellence Consultants with coaching bottom-performing restaurants and create value for Food Folk and franchisees.
• Incident Handling and Field Support: Act as first point of support for Operational Performance Consultants when incidents or difficult field situations occur, escalating critical issues when needed.
• Cross-Functional Collaboration: Collaborate with the local Operational Exellence teams, PACE and Compliance, People Development, and Ops Insights to strengthen follow-up, operational learning and implementation of new tools and routines.

You will also be responsible for providing regular, high-quality updates on visit progress, report status, calibration, key observations, risks and opportunities across the Nordic OPC team.