Social Media Content and Community Specialist (12-month FTC)

Skills & Requirements

Key Responsibilities & Deliverables:

• Deliver a first-class experience in your conversations, not just answering questions but going beyond our guests' expectations to engender positive brand experience throughout.
• Handle all queries within agreed team SLAs.
• Effectively escalate and engage stakeholders to address challenging questions or potentially brand-damaging issues or complaints.
• Support in identification of new content as well as proactively developing new stories and assets in support of the editorial strategy of all HX channels.
• Support local markets effort in social, providing hands-on support and strategic leadership in support of wider social media strategy.
• Lead content delivery for agreed editorial stories.
• Support and deliver reporting documentation within agreed cadences.
• Support wider communication and social team press and creator trips, working directly with content creators, as needed, to build confidence and ensure smooth logistical planning to content trips.
• Work with stakeholders from other channels to ensure and support launch of new commercial propositions to guests through social.
• With support of wider social team, manage publishing of content through core brand channels.
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.

Requirements:

• Fluency in English is required. Nordic languages, German, and/or French beneficial.
• Demonstrated ability to deliver work with impeccable attention to detail and excellent grasp of spelling, punctuation and grammar.
• Experience working with a brand where social media is an important storytelling channel.
• Strong editorial and creative writing skills, with the ability to capture brand and tone of voice as well as convey personality to followers.
• Experience managing customer service or social queries in multiple languages, including conflict resolution.
• Experience working with brand guidelines to interpret core storytelling pillars and apply to the development and review of social content and copy.
• Solid understanding of the Social Media channels landscape and owned, earned and paid distribution.
• Comfortable and basic knowledge of analytics to support reporting requirements.
• Experience working in a multi-national organisation with a global guest mix, maritime, expedition, or cruise industry beneficial but not required.
• Experience using social media management systems is beneficial, as is experience working in Salesforce.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Shows curiosity and applies learning in a way that adds value to team discussions and outcomes.
• Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
• Demonstrates pride and ownership in all aspects of your work, from high level advisory to essential day-to-day administration.
• Demonstrates polish and professionalism at all times when engaging with leaders and team members with differing points of view.

As part of a 24/7 global operation this position will require rotational weekend coverage.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.