Business Development Manager Taiwan
- Taipei, Taiwan
- On-site
Overview:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious traveler's to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Business Development Manager plays a pivotal role within the Asia team, driving sales growth, strengthening strategic partner relationships, and increasing the visibility of HX across key growth markets in the region. The role is responsible for developing and executing market-specific business plans, actively engaging with trade partners, supporting joint marketing initiatives, and ensuring distribution partners are equipped with the knowledge, tools, and support required to successfully represent and sell HX products.
As a key brand ambassador, you will represent HX at trade events, roadshows, training sessions, and marketing activations throughout Asia, helping to expand our market presence and build long-term commercial success. This position requires a highly organized, detail-oriented, and proactive professional who thrives in a fast-paced, dynamic, and multicultural environment. Strong relationship management, commercial acumen, and problem-solving capabilities are essential to success in this role.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Skills & Requirements
Key Responsibilities & Deliverables:
Sales & Account Growth
Drive regional revenue growth by expanding existing partner accounts, establish new partnerships, developing new business opportunities, and increasing HX market share across assigned distribution channels.
Key Deliverables & Expectations
- Achieve monthly, quarterly, and annual sales targets set by the management
- Deliver year-on-year revenue and passenger growth
- Develop and maintain a healthy sales pipeline
- Identify, onboard, and grow new strategic partners
- Increase market share and partner productivity within assigned territories
Strategic Market Planning
Develop and execute territory business plans that align with HX's commercial objectives and support long-term market growth.
Key Deliverables & Expectations
- Create and implement annual territory business plans
- Identify market opportunities, trends, and competitive insights
- Contribute to go-to-market (GTM) strategies and sales initiatives
- Drive brand visibility and commercial performance within the region
Partner Engagement, Training & Relationship Management
Build and maintain strong relationships with trade partners through regular engagement, training, and account management activities.
Key Deliverables & Expectations
- Proactively conduct regular partner visits, sales calls, virtual meetings, and training sessions
- Ensure partners have strong product knowledge and confidence in selling HX
- Develop strategic account plans for key partners
- Maintain high partner satisfaction, retention, and advocacy levels
Trade Marketing Support
Collaborate with trade partners and internal marketing teams to drive demand generation, lead conversion, and brand awareness.
Key Deliverables & Expectations
- Execute cooperative marketing campaigns and promotional activities.
- Support regional marketing initiatives and events.
- Generate measurable leads, inquiries, and bookings from marketing investments.
- Evaluate campaign performance and recommend improvements.
Operational Support
Act as the primary commercial contact for trade partners, ensuring prompt resolution of booking issues and operational challenges.
Key Deliverables & Expectations
- Provide responsive support to partners and clients
- Coordinate effectively with internal teams to resolve issues
- Maintain strong partner relationships through proactive communication
- Deliver a high level of service and partner satisfaction
Brand Representation
Represent HX professionally across industry events, trade shows, roadshows, seminars, and partner engagements.
Key Deliverables & Expectations
- Act as a brand ambassador for HX in all market-facing activities.
- Deliver engaging presentations and product training.
- Generate new business opportunities through industry networking and events.
- Enhance HX brand awareness and market presence.
Reporting, CRM & Business Intelligence
Maintain accurate reporting and provide commercial insights to support business performance and decision-making.
Key Deliverables & Expectations
- Provide weekly updates to the Commercial VP – Asia at 121 meetings
- Maintain accurate and timely Salesforce records for all activities, opportunities, and partner interactions
- Deliver reliable sales forecasts, pipeline visibility, and market intelligence
- Identify opportunities, risks, and recommended actions to support commercial objectives
Qualifications & Skills
- Fluency in English is required as the main territories for this role will be for Southeast Asia (Singapore, Malaysia). Additional business level language fluency in Japanese, Korean is beneficial but not required
- Experience in maritime, expedition, or cruise industry beneficial but not required
- High attention to details is essential for this role
- Strong understanding of responsibilities and proactive attitude are also a must
- Minimum 8 years+ experience in tour/cruise sales
- A strong understanding of tour, travel, cruise or expedition cruise industry
- Tech-forward and adaptable, with a proven ability to quickly learn new systems
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel
- Experience working in a multi-national organization with a global guest mix
HX Spirit:
·Passionate Explorers: We are proud of our history and are driven to create more.
·‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
·Humble Leadership: We have a short distance between leaders and teams.
·Genuine Interactions: We want all people to be their true selves.
·Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
Perks & Benefits
- Competitive monthly salary: NT$85,000 + performance-based incentives
- Annual leave and personal leave benefits are offered in full compliance with the Taiwanese Labor Standards Act and industry guidelines
- Professional learning and development opportunities
- Exclusive travel discounts for family and friends on select HX voyages
Great Place to Work
-
Passionate Explorers - We are proud of our history and are driven to create more.
-
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
-
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
-
Genuine Interactions - We want all people to be their true selves.
-
Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
Tasnim Lykken | Contact Person
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