Data Analyst

Job Description

Key Responsibilities:

Data Integration & Aggregation
• Consolidate and integrate data across HR Technology platforms, including:
o Oracle Fusion HCM
o ServiceNow (HRSD)
o Azure DevOps (ADO)
o Adobe Experience Manager (AEM)
• Design and deliver reporting solutions that highlight:
o Operational performance (intake trends, incidents, SLAs)
o Platform health and system usage metrics
o Executive-level summaries for leadership reporting
• Develop data visualizations that are clear, compelling, and actionable
• Deliver insights tailored to both executive leadership and operational teams
ADO & ServiceNow Reporting Expertise
• Develop reporting across:
o ADO (epics, features, user stories, throughput, velocity)
o ServiceNow (cases, incidents, requests, trend analysis, resolution metrics)
• Analyze data to identify:
o Trends and patterns
o Operational gaps
o Opportunities for process improvement
AI-Driven Insights & Automation
• Leverage AI tools and techniques to:
o Automate data aggregation and reporting processes
o Surface predictive insights and trends
o Improve data quality and reporting efficiency
• Recommend innovative approaches to enhance reporting capabilities and
scalability
Stakeholder Engagement
• Partner closely with HR Technology and cross-functional teams to:
o Gather and clarify reporting requirements
o Translate business questions into analytical frameworks and outputs
o Present insights and recommendations in a clear, business-friendly manner