Inside Sales Representative

Job Description

Shape customer success in a global organization that is evolving

About us
Optinova is more than a manufacturer of medical tubing — we are specialists in advanced extrusion and material technologies. Our products are used in applications where quality, precision, and reliability are critical, including medical devices, industrial components, and demanding technical environments.

With production across three continents, sales offices worldwide, and headquarters in Åland, Finland, we work closely with customers to develop solutions that perform in real-world, often critical, applications. Our global reach and customer-focused way of working create an exciting environment for people who want to contribute, learn, and make an impact.

We are looking for someone who wants to be part of shaping what comes next — and who thrives in a role where customer focus, structure, and initiative make a real difference.

Inside Sales Representative

We are looking for an Inside Sales Representative to join our team. In this role, you will be an important part of the customer journey — driving sales, managing customer interactions, and ensuring that inquiries, orders, and follow-ups are handled with professionalism and care.

You will act as a key link between customers and internal teams, helping create a seamless and high-quality customer experience. The role gives you a broad view of Optinova’s business and the opportunity to support customers across several application areas.

Key responsibilities

You will:

• Manage customer inquiries and sales leads with timely, accurate, and professional responses

• Process orders, coordinate with logistics, and support reliable on-time delivery

• Prepare value-based quotations, documentation, reports, and other sales administration

• Build and maintain strong relationships with new and existing customers through Teams meetings, phone calls, and occasional email correspondence, while staying informed about their applications, market segment development and business needs.

• Use the ERP system Monitor to manage customer data and track sales activities

• Collaborate with Sales, Marketing, and internal stakeholders to identify opportunities and support account- and sales planning.

• Stay up to date through product training, team meetings, and close collaboration with colleagues.

• Support selected business development activities by sharing customer insights and contributing to market-related initiatives

Your profile

We believe the right candidate has:

• A university degree or equivalent experience

• Experience in sales, inside sales, customer service, or sales administration

• Experience from a technical, industrial, or B2B environment

• Good administrative skills, structure, and attention to detail

• Experience with ERP systems; knowledge of Monitor is an advantage

You are a driven and service-oriented professional who understands customer needs and follows through with accuracy, ownership, and a business-minded approach. You enjoy working with both people and processes, and you contribute to a positive, solution-oriented team environment.

Your way of working reflects our core values:

• Committed — you take responsibility, follow through, and deliver on your promises

• Proactive — you take initiative, identify what needs to be done, and help improve ways of working

• Quality-focused — you ensure accuracy, professionalism, and a strong customer experience in every interaction

We place great emphasis on your attitude, personal qualities, and ability to collaborate across functions.

Language skills

• Fluent in English

• Swedish and additional languages are an advantage

Why join us?

At Optinova, you will be part of a global company with an entrepreneurial spirit, where collaboration, quality, and customer focus guide how we work. You will gain a broad understanding of our business, work close to both customers and colleagues, and contribute to solutions used in demanding applications around the world.

Interested?

If you enjoy creating structure, building customer relationships, and contributing to a global business with high-quality solutions, we would be happy to hear from you.

Please submit your application as soon as possible, as we review candidates continuously. Please note that the advertisement may be taken down before the application deadline.

Due to the summer holiday period, response times may be longer than usual, and the recruitment process may take additional time. We appreciate your patience and will get back to you as soon as possible.

Please note that we do not accept applications via email. To apply, click “Apply” and complete your application through our recruitment system.

If you are not a citizen of an EU/EEA country or Switzerland, you will need to present a valid work and residence permit at a potential interview.