Senior Business Analyst on HR Systems

Job Description

Job Description – add details here

Project Overview

Senior Business Analyst on HR Systems & Employee Lifecycle Domain

Requirements

The main function of this role is to support reviewing & refining project/enhancement requests across multiple 1st party & 3rd party applications within the HR technology and employee lifecycle domain. This is a collaborative role with a focus on partnering with business stakeholders to clearly define problem statements, requirements, and prioritization, and translating those to clear, complete technical requirements for engineering partners.

The business systems analyst will be responsible for analyzing user requirements specific to HR systems and employee lifecycle processes, planning & organizing UAT, communicating status updates, gathering additional information when needed, and balancing forward progress of multiple requests across HR technology, People Operations, and engineering partner groups. The analyst will also support long-term projects by partnering with solution designers to draft functional & business requirements documents (FRD & BRD), plan & internal testing/ UAT, and support hypercare operations for HR technology implementations.

Core Responsibilities:

HR Systems Expertise: Consistent, timely, clear communication of status updates, blockers, and additional information needed for enhancement request processing across HR technology landscape including HRIS, HCM, and employee lifecycle systems

Stakeholder Partnership: Partner with HR business partners, People Operations teams, and requestors to clearly define problem statements, success criteria, and business priority of submitted requests within the employee lifecycle domain

Impact Assessment: Validate business justification & impact statements submitted by requestors and apply the enhancement impact scoring framework specifically for HR technology initiatives

Requirements Management: Organize requirements & collaborate with HR stakeholders, People Operations, engineering partners, and cross-functional teams to answer follow-up questions from engineering & the business

System Navigation: Rapid familiarization with multiple HR internal tools & applications including Workday, Salesforce, DocuSig/ SpringCM, and other employee lifecycle systems; must be able to track down information through searching documentation, connecting with subject matter experts, and following integration patterns

Solution Design: Apply sound design & system governance principles to refine & prioritize requirements expressed by stakeholders within HR compliance and policy frameworks

Process Optimization: Learn, follow, and help to refine enhancement request & project processes specifically for HR technology and employee lifecycle improvements

Escalation Management: Receive and handle escalations from HR stakeholders; balance empathy for stakeholders with organizational priorities and engineering capacity

Mandatory Skills

HR Systems & Employee Lifecycle (MANDATORY):

5+ years of hands-on experience working with HR systems, HRIS, or HCM platforms

Deep understanding of complete employee lifecycle processes including onboarding, performance management, career development, compensation, benefits administration, time & leave management, and offboarding

Proven experience in HR technology implementations and system integrations across hire-to-retire processes

Knowledge of HR compliance frameworks, employment law considerations, and global mobility requirements

Experience with employee experience optimization and People Operations workflows

Salesforce Expertise (MANDATORY):

4+ years of hands-on Salesforce and Workday configuration experience across multiple HCM modules including Core HR, Benefits, Compensation, Time & Leave, Payroll, and Recruiting. Thorough knowledge of Workday Security provisioning.

Workday HCM and Salesforce Certification strongly preferred (Applied Concepts, module-specific certifications)

Proven experience with Workday integrations including Studio, EIB (Enterprise Interface Builder), and WWS (Workday Web Services) APIs

Understanding of Workday functional areas including security model, business processes, and reporting capabilities

Experience with Workday data management, calculated fields, and custom reporting

Knowledge of enterprise integration patterns and middleware solutions with Workday

Core Business Analysis Skills:

Strong experience in requirements collection & definition specifically for HR technology projects

Exceptional verbal and written communication skills with ability to translate complex HR processes into technical requirements

Advanced problem-solving skills and attention to detail in HR systems context

Strong interpersonal skills for working with diverse HR stakeholders

Proven ability to work independently and manage multiple HR technology projects simultaneously

Expert knowledge of solution design & business system governance within HR domain

Comprehensive understanding of HR business applications & architecture

Technical & Process Skills:

Strong knowledge of system integration patterns and API management

Experience with UAT planning and execution for HR system implementations

Proficiency in drafting technical documentation including BRDs, FRDs, and process flows

Understanding of change management and impact assessment methodologies

Knowledge of data privacy and security considerations in HR systems (GDPR, employee data protection)

Nice to Have Skills

Salesforce Knowledge (Good to Have):

Experience with Salesforce platform for HR systems integration and case management

Understanding of Salesforce Service Cloud for employee support workflows

Knowledge of Salesforce AI capabilities including Agentforce and Einstein for automation

Experience with Salesforce-Workday integrations and data synchronization

AI Tools & Automation (Plus):

Knowledge and/or hands-on experience with AI tools including conversational AI, workflow automation, and process optimization

Experience implementing AI processes and solutions within HR technology stack

Understanding of automation opportunities in employee lifecycle processes

Familiarity with AI-enabled HR technologies and digital transformation initiatives

Additional Preferred Skills:

DocuSign/SpringCM experience for document automation and employee onboarding

Advanced ability to multi-task and prioritize multiple HR technology initiatives

Change control board experience for HR technology governance

Project management experience in HR system implementations

Experience with global HR operations and multi-entity configurations

Education/Experience:

Bachelor's degree in Management Information Systems, Computer Science, Human Resources Information Systems, or related technical field (or equivalent experience)

Minimum 5+ years of experience in HR systems, business analysis, or HR technology roles

Demonstrated track record of successful HR technology implementations and process improvements