Dutch speaking Customer Support Agent
- Amsterdam
- Hybrid
Help the companies reshaping recruitment get the most out of their hiring software. Join Jobylon's Customer Support team as the first point of contact for our customers, and build the foundation for a long term career in Customer Success.
Are you a natural communicator who enjoys helping people solve problems? Do you stay calm and curious when things do not go to plan, and take pride in clear, high quality writing? If so, we would love to hear from you.
This role requires fluency in Dutch and English.
About the role
Jobylon is growing across BeNeLux, and our customers expect fast, friendly, and knowledgeable help when they use our platform. As a Customer Support Agent, you will be part of our Customer Support team, where everyone is passionate about giving customers the help they need to get the most out of the tool.
Your goal is to provide top notch service over chat and occasionally by phone, always with a high sense of service and a drive to solve the customer's needs. You will also act as internal support for the Customer Success team, handling administrative work across customer accounts.
This is the ideal role if you want to develop into a Customer Success Manager over time, working more strategically and long term with a portfolio of selected customers. We value personality first and will give you the tools to succeed, regardless of previous experience.
What you will do
- Provide customers with friendly, efficient support over chat and occasionally by phone, always with a strong sense of service
- Solve customer questions about the platform clearly and quickly, making sure people get the help they need in a smooth way
- Act as internal support for the Customer Success team, handling administrative tasks across customer accounts
- Stay curious about recurring questions and flag patterns that could improve the product or our help resources
- Keep your product knowledge sharp so you can resolve a wide range of questions independently
Work with great people
Skills & Requirements
Who you are
We value personality first, but we believe the following experience and qualities will help you succeed:
- You have worked in customer service before and are comfortable communicating with customers, especially in writing
- You are used to working with many different types of customers and never compromise on the quality of your communication
- You take initiative and quickly find new solutions in your work
- You are curious, enjoy solving technical problems, and see opportunities when things do not go as planned
- You are fluent in Dutch and English, both spoken and written
Great Place to Work
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A People First culture!
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Be part of building and scaling a company
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J-cation - yearly trip with the whole team
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Amazing benefits and perks
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International career possibilities
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Work with inspiring and recognisable brands
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Karriärmöjligheter med internationellt fokus
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Fantastiska förmåner och perks
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J-cation - årlig resa med hela teamet
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Möjligheten att vara med och bygga en organisation
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Ett bolag med en People-First kultur
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Jobba med välkända och inspirerande kunder globalt
About the company
Jobylon offers modern hiring software (SaaS) to companies who want to create and share beautiful job ads and manage their applicants with ease. The recruitment industry stayed unchanged for too long, while the need for a simple and efficient tool kept growing.
Today, we work with nearly 1,000 employers from more than 80 countries, including amazing organisations such as Varner, Capgemini, Skanska, and McDonald's.
The recruitment market is evolving rapidly, driven by AI, automation, and rising expectations from both candidates and hiring teams. Hiring is no longer just an operational function. It has become a strategic advantage for companies that want to attract, engage, and retain the right talent.
Our mission is clear: we build technology that empowers enterprises to transform recruitment into a competitive advantage, combining trusted expertise with a simple, strategic, and human approach to hiring. Our vision: hiring where people belong.
The Jobylon ValuesTOM
GROWTHWe embrace GROWTH - as individuals, as a team, and as a business. We strive to learn continuously, think big, never settle — and be number one.
RESPECTWe lead with RESPECT - for our mission, our customers and each other. We take ownership and hold ourselves to a higher standard in everything we do.
IMPACTWe show up to make an IMPACT - to win together by making every role matter, every contribution count, and celebrating outcomes over output.
THRIVEWe create space to THRIVE - to feel happy and build meaningful moments together. Because when we thrive, we drive things forward.
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