Revenue Performance & Planning Manager

Job Description

Are you interested in joining of Europe's fastest growing companies? Do you want to impact the wellbeing of millions of users?
If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in driving financial accountability, supporting strategic decisions, and enabling sustainable growth.
Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.
Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring a Revenue Performance & Planning Manager to join our Group
Revenue Operations team (Flexible/Hybrid in Europe).

Your mission at Epassi

As Revenue Performance & Planning Manager, you will drive commercial effectiveness across the group - giving Sales, Marketing, and Customer Success leaders a clear, shared picture of what is working, what isn’t, and what to do about it.

This is a strategic group role, not a reporting function. You will own the performance narrative for the business: diagnosing GTM execution quality, identifying where revenue is being left on the table, and partnering with commercial leaders to improve it. You will set the standard for how Epassi measures and talks about commercial performance across all markets and functions.

You will bring a Revenue Operations mindset - operationally grounded, commercially curious, and comfortable in the room with senior leadership. You understand how sales teams work, what good GTM execution looks like, and how to translate performance data into practical recommendations rather than reports.

Your responsibilities will be:
Commercial Performance & GTM Effectiveness

• Own the group performance story across Sales, Marketing, and Customer Success - producing insight-led reviews that drive action, not just awareness
• Diagnose GTM execution quality: where pipeline is healthy or at risk, where conversion is breaking down, and where commercial teams are over- or under-performing relative to opportunity
• Identify patterns and structural issues across markets that local teams may not see -surfacing group-level risks and opportunities for commercial leadership
• Drive cadenced performance reviews, QBRs and executive updates - with clear commercial narratives and recommended responses
• Track performance against group targets and explain variance in terms that drive decisions, not just describe outcomes

Sales Performance

• Own the group view of sales execution: pipeline health, funnel conversion, sales velocity, win/loss patterns, and revenue attainment across markets
• Assess the effectiveness of sales motions, market segments, deal quality, coverage - and recommend adjustments to improve commercial output
• Identify revenue risks and upside opportunities at group level, translating them into concrete recommendations for sales leadership
• Partner with Market RevOps Managers to build consistent performance visibility and ensure data flowing up from markets is accurate and comparable

Marketing Performance

• Own the group view of marketing effectiveness: demand generation, campaign performance, channel contribution, and pipeline sourced from marketing activity
• Connect marketing execution to commercial outcomes - helping Marketing leadership understand what is generating pipeline and what is not
• Partner with Marketing to align on shared definitions of success and build measurement frameworks that reflect both marketing and revenue goals
• Ensure marketing performance is visible and well-understood within the broader commercial performance picture

Customer Success Performance

• Own the group view of CS commercial performance: retention, NRR/GRR, expansion revenue, and churn trends across markets
• Surface risks in the customer base - health trends, at-risk cohorts, and under-realised expansion opportunities - and support CS leadership in responding to them
• Ensure CS performance is integrated into the group commercial picture alongside Sales and Marketing, not reported in isolation
• Partner with CS leadership to define success metrics aligned to the broader revenue growth agenda

Revenue Planning & Commercial Rhythm

• Drive the group commercial planning cycle - coordinating inputs from Sales, Marketing, and CS into a coherent group view of forward performance
• Own revenue forecasting at group level: integrating market submissions, applying group-level assumptions, and producing a reliable forward view for leadership and Finance
• Support annual planning by providing a clear read on group GTM capacity, pipeline coverage requirements, and performance baselines across functions
• Drive the commercial rhythm of the business - ensuring planning cycles, review cadences, and performance conversations happen consistently and are well-prepared
• Partner with the Head of RevOps and Finance on target-setting inputs, ensuring planning is grounded in operational reality

Metrics, Standards & Data Quality

• Define and maintain standard performance definitions across Sales, Marketing, and Customer Success - building the shared language that makes group performance visible and comparable
• Partner with the Systems & Technology team to ensure CRM, marketing automation, and CS platforms produce accurate, consistent data for group reporting
• Work with Data and Market RevOps teams to resolve reporting inconsistencies and build the data quality standards that make group performance measurement reliable
• Ensure metric definitions are documented, understood, and applied consistently across markets - reducing the ‘whose numbers are right’ debates that slow decisions

You’ll be successful in this role if:

• Commercial leaders across Sales, Marketing, and CS trust your performance view and use it to guide their decisions
• QBRs and planning reviews are materially better - better prepared, better insight, and leading to clearer actions
• Group revenue forecasting becomes more reliable and consistent, with fewer surprises for leadership
• You’re seen as a valued commercial partner by the CRO, Market CEOs and Head of RevOps - not as a reporting function
• Markets operate from shared metric definitions and a common performance language - reducing friction and improving group visibility

What you’ll be doing (daily):

• Designing and maintaining the group commercial KPI framework - defining metrics, documenting standards, and keeping them current
• Digging into GTM performance signals across Sales, Marketing, and CS to identify what’s driving outcomes and what needs attention
• Working with Data and Systems teams to improve the reliability and consistency of commercial data across the group
• Building the insight narratives and materials that equip leadership to have better commercial conversations
• Coaching commercial stakeholders on how to use performance data - turning reporting into a tool for improvement rather than a compliance exercise
• Preparing and running performance reviews with commercial leadership - QBRs, monthly reviews, and planning sessions

What you should bring:

• 7–10+ years in Revenue Operations, Sales Operations, or commercial GTM roles - ideally with senior experience in a multi-market B2B environment
• Deep understanding of how sales organisations work: pipeline management, forecasting, sales process, and GTM execution
• Experience owning or closely partnering on performance measurement across Sales and at least one of Marketing or Customer Success
• A track record of influencing commercial decisions - not just producing reports, but shaping how leaders think about performance and what to do about it
• Comfortable with data and analysis, but driven by commercial insight rather than analytical output: you use data to answer questions, not as an end in itself
• Strong communication and stakeholder management skills - able to hold your own in the room with a CRO, translate complexity into clear recommendations, and build credibility across functions
• Experience working in a group or centre-of-excellence model, influencing without direct authority
• Familiarity with CRM platforms (HubSpot strongly preferred), and comfortable working with BI tools and standard reporting environments

Your language profile:

• Fluent English (working language)
• Additional European languages are a plus (not required)

Your track record:

• Owning or transforming performance reporting in a commercial or revenue operations environment - making it something people use, not just receive
• Running or significantly improving a revenue forecasting process - improving consistency, accuracy, and leadership confidence
• Shaping planning cycles and commercial reviews that led to better decisions, not just better slides
• Building credibility with senior commercial leaders (CRO, VP Sales, CMO, or equivalent) as a trusted operational and strategic partner
• Driving alignment across Sales, Marketing, CS, and Finance around shared performance definitions and a common commercial language

Your competency profile:

• Commercial GTM fluency: You understand how revenue is generated - how sales teams work, what good pipeline looks like, and how Marketing and CS contribute to the commercial engine. Data is the tool; commercial judgement is the output.
• Strategic influence: You shape how commercial leaders think, not just what they see. You turn performance data into a point of view and back it with evidence.
• Operational leadership: You drive the commercial rhythm of the business - owning planning cycles, review cadences, and the standards that make performance management consistent and credible.
• Cross-functional alignment: You build shared language and shared measures across Sales, Marketing, CS, and Finance - reducing friction and improving the quality of commercial decisions.
• Clear communication: You translate complex performance data into plain-language narratives that equip leaders to act - not slide decks that require explanation.
• Rigour without bureaucracy: You care about data quality and metric consistency because it makes the commercial conversation better - not as an end in itself.

Why You Should Join Us

• Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving.
• Work with a clear purpose — boosting everyday wellbeing — and create a meaningful, positive impact on both individuals and society.
• Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges.
• Come as you are — we’ll bring out the best in you and support your personal and professional growth.
• Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us.
• Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority.
• Contribute to solidifying our position as the number one player in Europe’s employee benefit market and help shape the next wave of success.