Transformation Senior Manager
- Applications are considered on a rolling basis
- London
- Hybrid
A bit about the role:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Transformation Senior Manager reports to the VP, Transformation and is responsible for supporting the leading and delivering of strategic transformation initiatives that drive business performance, operational excellence, and sustainable change. The role partners with senior stakeholders to execute cross-functional programmes, translating strategy into clear, actionable plans and driving delivery across complex environments. It requires strong structured thinking, commercial awareness, and the ability to navigate and connect digital platforms, data, and processes to deliver measurable impact.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Key Responsibilities & Deliverables:
Transformation Delivery & Execution
- Translate strategic objectives into actionable roadmaps and visualisations with clear milestones, KPIs, and value realisation plans.
- Ensure alignment between transformation initiatives and broader business strategy.
- Manage end-to-end programme delivery, including governance, planning, risk management, and reporting.
- Drive disciplined programme management practices to ensure on-time, on-budget delivery.
- Apply strong financial and commercial understanding to support data-driven decision making.
- Support the tracking of transformation benefits (financial and non-financial) to ensure delivery of measurable outcomes such as cost savings, revenue growth, productivity improvements, and/or customer satisfaction gains.
- Establish and manage dashboards and reporting mechanisms to monitor progress and impact.
Stakeholder Management & Change Leadership
- Drive adoption and embedding of new processes, behaviours, and ways of working and support others through change.
- Partner with functional leaders and subject matter experts to support transformation activities and secure buy-in.
- Build strong, trusted relationships across business units and functions.
- Communicate progress, risks, and outcomes effectively to stakeholders.
Process, Data & Operating Model Improvement
- Identify opportunities for process optimisation, automation, and simplification across systems and workflows.
- Support senior leaders in the design and implementation of target operating models.
- Promote best practices, standardisation, and continuous improvement.
Risk, Governance, & Delivery Discipline
- Identify potential risks and develop mitigation strategies.
- Coordinate complex interdependencies across transformation workstreams.
- Ensure compliance with governance and regulatory requirements.
- Contribute to additional initiatives and priorities as directed.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HX Spirits
Skills & Requirements
Requirements:
- Fluency in English is required.
- Experience in maritime, expedition, or cruise industry beneficial but not required.
- Significant experience in transformation, consulting, cross-functional or strategic programme delivery is required.
- Proven track record delivering large-scale transformation initiatives is required.
- Experience in one (required) or more (beneficial) of the following areas: Digital transformation, Operational excellence / Lean / Six Sigma, Cost transformation, Customer or commercial transformation
- Project Management and Business Process Management certifications (e.g., PMP, Agile, Lean Six Sigma) preferred.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
- Experience working in a multi-national organisation with a global guest mix.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
- Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Clear and effective communication with internal and external stakeholders.
- Ability to manage execution and competing demands.
- Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
- Effective & confident communication skills.
- Effective problem solving, conflict resolution and continuous improvement mindset.
- Ability to work in an organised and logical manner with the flexibility to adapt to change in a positive, productive manner.
- Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
- Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.
Salary: £72,00 - £80,000 (Depending on Experience)
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
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‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
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Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
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Genuine Interactions - We want all people to be their true selves.
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Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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