Head of Sales Operations
- Application Deadline: June 21, 2026
- Multiple locations
- Hybrid
About the Role
We are looking for a Head of Sales Operations to drive operational excellence across our commercial organization. This role focuses on improving processes and ensuring the business is simple, consistent, and easy to work with.
You will play a key leadership role in shaping how the commercial function operates globally, enabling performance, driving alignment, and ensuring scalable, efficient ways of working.
Responsibilities
- Lead and continuously improve sales operations processes and frameworks at a global level
- Ensure a scalable, efficient, and consistent commercial operating model across all markets
- Partner with senior stakeholders to align operational priorities with business strategy
- Identify inefficiencies and implement improvements across tools, processes, and ways of working
- Drive simplification and standardization across the commercial organization
- Champion a data-driven approach across commercial teams
- Collaborate closely with executives and key stakeholders across the business
- Influence and align senior leaders on operational priorities and improvements
- Lead cross-functional initiatives and drive ownership of outcomes
- Lead transformation initiatives to enhance commercial effectiveness
- Drive innovation, automation, and scalability across operations
- Ensure alignment between operational execution and long-term business goals
- Map and optimise end-to-end partner and internal workflows to eliminate inefficiencies, reduce friction, and improve responsiveness.
Work with great people
Skills & Requirements
We are looking for
Experience
- Proven experience in Sales Operations leadership (Director level or equivalent)
- Strong track record in driving operational excellence and transformation
- Experience working in complex, multi-market or global environments
- Strong familiarity with CRM systems, analytics tools, and commercial performance frameworks
Skills & Competencies
- Strong commercial and business acumen
- Excellent communication and stakeholder management skills
- Analytical mindset with the ability to translate data into action
- Ability to lead through complexity and deliver change at pace
- High accountability, ownership, and execution focus
- Strategic thinker with a hands-on approach
- Ability to simplify complexity and create clarity
- Collaborative leadership style with strong influencing skills
- Passion for continuous improvement and operational excellence
- Ability to balance short-term delivery with long-term vision
Why Join Us?
- Opportunity to shape and lead sales operations globally
- High-visibility role working closely with senior leadership
- Impactful position driving simplification and performance across the organization
- Collaborative and forward-thinking commercial environment
What We Offer
- A high-impact global leadership role with the opportunity to shape and optimise how our commercial organisation operates
- A dynamic, inclusive environment where your ideas are valued and you can drive meaningful, organisation-wide change
- The chance to work closely with senior leadership and contribute to strategic decision-making and transformation initiatives
- Opportunities for professional and personal growth, with exposure to complex, global business challenges
- A flexible hybrid working model (minimum 2 days in the office) supporting sustainable performance and work-life balance
- Staff travel rates on our ships for you and your family
- A competitive compensation and benefits package aligned with the scope and impact of the role
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
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