Senior People Operations Partner

Skills & Requirements

Key Responsibilities & Deliverables:

Employee Relations, Policy, & Compliance

• Own and lead employee relations, grievances, disputes that impact people relations or compliance by conducting thorough interviews, analysing data, discussing issues with relevant parties, interpreting legislation, CBAs, agreements, contracts, and/or company policies in a manner that safeguards organizational integrity and mitigates risk.

• Act as a trusted senior advisor to leaders on sensitive people matters, providing clear, pragmatic recommendations that balance legal compliance, risk mitigation, and employee experience.

• Contribute to the design and implementation of global HR policies and procedures that span multiple jurisdictions, ensuring alignment with business objectives and legal requirements.

• Continuously monitor shoreside employment legislation and maritime labour requirements, to ensure readiness for regulatory changes and maintain compliance.

People Operations & Systems

• Own accurate, compliant, and efficient delivery of people operations including onboarding, offboarding, contractual documentation, employee lifecycle changes, and HR data management across systems.

• Apply and uphold standards to drive consistency for HR operational processes globally, ensuring effective execution, clear governance, and a strong employee experience.

• Shape the collaboration across People Team members as it relates to operational and advisory support ensuring consistent delivery, high-quality HR processes and employee experiences.

• Serve as an escalation point for employees and managers on HR processes, navigating benefits, organisational change, and communications.

• Manage and optimise HR data across systems to ensure data integrity, accurate reporting, compliance, and process automation.

Global People & Culture Generalist

• Act as an experienced People & Culture generalist, contributing subject matter expertise and practical knowledge across performance management, succession planning, employee engagement, workforce planning, and compensation programs, in close partnership with domain owners and specialists / subject-matter experts as appropriate.

• Positively influence colleagues in managing change associated with new technology, new processes, changing org structures, and a changing global landscape.

• Play an active role in developing capability within the People & Culture team by sharing expertise, mentoring colleagues, and fostering a culture of learning, collaboration, and continuous improvement.

• Think sustainably and bring this mindset to the team and partners.

• Contribute to and support cross-functional projects, operational needs, or special initiatives as assigned.

• Champion the HX Spirits in the way you work.

Requirements:

• Fluency in English is required. Additional business level language fluency in Czech, Norwegian, or German beneficial but not required.

• Significant experience in employee relations, complex case management, and people operations, including ownership of high-risk or sensitive matters. Experience in maritime, expedition or cruise industry beneficial including an understanding of maritime labour conventions, global employment legislation, and CBAs.

• Significant HR Operations experience in the UK required. While some responsibilities are global, day-to-day HR administration is primarily UK-focused.

• Strong ability to independently lead, optimise, and continuously improve HR processes, to deliver high quality HR services in a fast paced, highly dynamic/changing environment.

• Experience providing guidance to managers and contributing to team development.

• Experience working in complex multi-national organisations with a global guest mix ideal.

• Strong analytical skills with the ability to support audit requests, interpret data, identify trends, and maintain exceptional attention to detail.

• Professional HR certification or qualification desired, equivalent experience considered.

• Tech-forward and adaptable, with a proven ability to quickly learn new systems. Experience using AI tools to improve employee access to information is highly valued. Solution oriented, even when working on legacy platforms.

• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.

Key Personal Attributes:

• Safety and compliance minded for yourself and others.

• High degree of personal integrity and honesty.

• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workforce.

• Demonstrates pride and ownership in all aspects of HR work, from high level advisory to essential day-to-day administration.

• Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.

• Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.

• Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.

• Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.

• Clear and effective communication with internal and external stakeholders.

• Ability to manage execution and competing demands.

• Ability to adapt to change in a positive, productive manner.

• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.

Salary: £60,000 – £65,000 per annum (DOE)

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.

• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.

• Humble Leadership: We have a short distance between leaders and teams.

• Genuine Interactions: We want all people to be their true selves.

• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.