Helpdesk Analyst
- Raleigh
- Remote
- Hourly salary: $40 - $50
Act as the primary point of contact for IT support related to Epic EHR and other healthcare applications
Provide support for Epic workflows, user access, printing, and system integrations
Troubleshoot complex application, workflow, and account-related issues
Deliver remote desktop support for computers, printers, mobile devices, and peripherals
Manage user accounts including provisioning, password resets, and access requests
Monitor and manage ServiceNow ticket queues, ensuring timely resolution per SLAs
Support Epic user provisioning, role changes, and security access management
Participate in go-live support, system upgrades, and Technical Dress Rehearsals (TDRs)
Skills & Requirements
Collaborate with cross-functional teams including clinical informatics and application analysts
Maintain documentation, SOPs, and knowledge base articles
Provide informal training and guidance to end-users on Epic system usage
Support change management and communicate scheduled downtimes
Ensure compliance with HIPAA, IT security, and organizational policies
Escalate critical incidents and downtime events as required
About the company
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Samuel Houlder | Contact Person
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