Job Description
We are looking for a motivated and service‑oriented professional to join our Tractor Service Department. As part of an international after‑sales organization, the new team member will contribute to strengthening dealer support and enhancing service performance across the assigned region
Role Overview
The new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager.
Key responsibilities include giving service support to dealers (regionally based), developing their after-sales business.
Key Responsibilities
Dealer Support: Manage daily technical inquiries from the field, providing expert guidance to dealer service progress, mechanics via telephone, mail and onsite.
Case Management: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem-solving protocols are correctly followed.
Joint customers visit the dealer to fix complex technical issues.
Dealer Visits: Conduct regular dealer visits to review service-related topics, including field follow-ups, new service bulletins, mandatory campaign progress, and warranty issues. Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics.
Training: Facilitate technical training sessions (both virtual and in-person). This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters.
Skills & Requirements
The ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after-sales business knowledge.
English Proficiency: Fluency in English (written and spoken) is a requirement for this role.
Additional Languages: French basics is desirable (not mandatory)
Technical Skills: Advanced user-level knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
About the company
Lay the groundwork for tomorrow with Kubota!
Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?
Explore this exciting career opportunity and join us on the journey as we seek to be an “Essentials Innovator for Supporting Life”.
My job, Our future
