Job Description

What will you do?
Customer support & incident management

• Support users through Zendesk, email, phone and chat.
• Resolve questions and incidents related to our platforms and services.
• Follow up on assigned cases ensuring timely resolution.
• Escalate complex issues to the appropriate internal teams when necessary.

Marketplace & partner support

• Manage incidents related to discounts, cashback and affiliate networks.
• Coordinate with advertisers and partners to ensure issue resolution.
• Monitor recurring incidents and detect possible patterns or improvements.

Cross-functional collaboration

• Work closely with Product, Operations and Customer Experience teams.
• Contribute to improving processes and user experience.
• Share feedback and insights detected through customer interactions.

What are we looking for?

• 2–3 years of experience in Customer Support, Customer Care or e-commerce environments.
• Experience using ticketing tools such as Zendesk, Freshdesk or similar platforms.
• Strong communication and problem-solving skills.
• Proactive, organized and detail-oriented mindset.
• Comfortable working in fast-paced digital environments.
• Team player with a collaborative attitude.
• Portuguese bilingual/native level.
• Spanish C1/C2 level.
• Minimum B2 English level.

What do we offer?

• Permanent contract.
• Hybrid working model (Attendance at the office one day a week)
• Flexible working hours.
• Meal vouchers.
• Career development opportunities.
• Financial support programs.
• International environment.
• Team-building initiatives and wellness-focused culture.