Job Description

Meet Sievo!

We’re Sievo. A fast-growing software-as-a-service company from Finland. Our unique superpower is called procurement analytics. We are the global leaders in our space and help our customers understand their own procurement data, make data-driven decisions, reduce emissions, drive supply chain resilience, and beyond! Currently 2% of global GDP is processed by Sievo every year – pretty cool, right?

If building strong relationships and driving customer success in a global environment makes you tick, we might just be the perfect match! As our new Customer Success Manager, you’ll have the opportunity to have true impact. You will be providing world-class product support while nurturing lasting relationships across our growing international customer base that includes customer such as Deutsche Telecom, Carlsberg, Mondelez and many more.

You’ll be joining our Customer Success team right here in Helsinki, where we’re passionate about data, analytics, and – most importantly – bringing tangible value to our customers. Every day, we work closely with customers to help them tackle complex procurement analytics challenges and turn data into real business value.

Ready to make your mark? Join us to take part in this great growth adventure!

As a Customer Success Manager, you will:

• Be the closest point of contact with your dedicated customers, drive well-organized and effective customer encounters, as well as activate and monitor your customers to ensure optimal user adoption.
• Build overview and take ownership of your customers’ journey at Sievo by having knowledge about all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects.
• Help clients’ Procurement, Finance and IT functions get the most out of Sievo’s software by finding solutions for their business and procurement analytics needs.
• Own the full client onboarding process and deliver user trainings to support customers in getting maximum value from our application insights.
• Collaborate with Key Account Managers to develop strategies ensuring client satisfaction, growth and retention - you will optimize customer environments and processes, analyze client health, as well as identify upsales opportunities.
• Communicate customers’ business requirements and client context to other Sievonians allowing effective issue resolution and product development.

We expect that you:

• Have know-how to build great and long-lasting relationships with global clients and thrive to exceed client expectations. You have the desire to learn and understand the business and context of your clients.
• Have fluent communication skills in English and excellent presentation skills – your communication is clear, interactive and emphatic. You can communicate complex things in a simple manner with the global Sievo teams, your clients and other stakeholders.
• Are tech-savvy and quick learner of new software and technologies. You have an analytical mindset and the ability to work with large data sets.
• Are a fantastic problem solver. You do whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative.
• Have an organized and structured way of working; you love deadlines and keeping track of things! You’re not afraid of taking strong ownership of a wide range of tasks, including driving customer actions internally or prioritizing tasks of supporting teams.
• Are able to work effectively across cross-functional teams while being collaborative and solution-oriented.
• Have understanding of IT industry and SaaS business as the context we operate in.

What we also appreciate:

• Prior experience or understanding of procurement / supply chain / finance domains would help you make a flying start!
• We work in English, but ability to hold discussions in other languages, such as French or German, is considered as an advantage.
• Experience in using or configuring BI tools, such as PowerBI, Tableau or QlikSense, and the ability to understand how analytics are built.

What awaits you at Sievo:

• You’ll partner and work directly with high profile executives from Fortune 500 companies.
• A team of 40+ nationalities, so you’ll have the possibility to work with an international group of great people with diverse backgrounds.
• Sievonians are ambitious, yet kind and supportive – you’ll be challenged to grow, backed to succeed and never left to figure it out alone.
• Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility.
• One of the coolest offices in the heart of Helsinki, or if you prefer, a flexible hybrid working model. We also provide all essential tools to work remotely.
• Awesome perks including a mobile phone connection, home internet plan, equity program, referral bonus, extensive healthcare and many more!

This is a full-time position and the salary ranges from 3900 to 4500€ per month depending on previous experience. This position offers a great opportunity for example for individuals with a business analyst background in the field of finance or procurement to shift their career more towards customer success.

Sievo has a hybrid working model, and we expect that you would be able to join us at the office in Helsinki city centre at least 2 days per week. This position requires occasional travel to meet with customers, mostly within Europe.

We would love to hear from you next!

To take the first step on this great growth adventure, send your CV and cover letter through our recruitment system by May 31st. We will be going through applications on a continuous basis, and the position will be filled when a suitable candidate has been found. This means that we look forward to receiving your application as soon as possible!

If you have any questions regarding the role, feel free to be in touch with CSM team lead, Katja Monikainen (katja.monikainen[at]sievo.com).

At Sievo, we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer, we do not discriminate against any individual in hiring or employment based on gender, gender identity or expression, age, ethnic or national origin, nationality, language, religion or belief, opinion, disability, state of health, sexual orientation, or other personal reasons.