Manager, IT Service Management, K Group
- Application Deadline: May 31, 2026
- Helsinki
- Hybrid
Do you enjoy improving services and making everyday work easier for others?
At K Group, IT service management supports operations across the organization. We are looking for a Manager, IT Service Management to join our team and work hands-on with ServiceNow development and configuration management together with business and IT teams and our IT service providers.
About the role
In this role, you get to shape how our organization works by turning business needs into practical ServiceNow solutions that make everyday work smoother and data more reliable. You’ll partner closely with stakeholders, process owners, and our ServiceNow platform team to prioritize what matters most and drive real adoption. From clarifying requirements and planning work to supporting testing and releases, you’ll help ensure changes are delivered smoothly and with high quality. You’ll also take on the CMDB Configuration Manager responsibilities, helping keep our configuration data accurate, trusted, and truly useful.
Why join us?
- Work on business-critical services that keep everyday operations running for millions of customers
- Have a hands-on role with visible impact across daily IT services and a wide range of responsibilities
- Grow your expertise in a large, modern IT organization
- Gain broad exposure to different teams, services and business areas
What else do we offer
- For office days - modern office with several accommodations (e.g., collaboration and break areas throughout the office, gym, health care services, restaurant and cafeteria…) along good connections in Kalasatama, Helsinki.
- Modern work tools and numerous opportunities to learn and network as a future professional.
- Extensive employee benefits unique to the K group. These include, among others: Culture & sport benefit (ePassi), shopping benefits that apply in K-Group stores and staff shops (K-Citymarket, K-Supermarket & K-Market, K-Rauta, Intersport, Budget Sport), own occupational health care services and leisure time accident insurance. You are also entitled to a car benefit according to our company policy.
At K Group we have a dynamic work community that focuses on well-being at work. For example, we provide several opportunities for growth: training, e-learning courses, and other opportunities for professional development and career growth. We also support a healthy work-life balance and encourage a positive work culture that promotes open communication, teamwork, and collaboration.
To succeed in this role, we believe that you need to have the following:
- Strong analytical and problem-solving skills to translate complex business needs into clear, structured requirements
- Excellent communication skills in Finnish and English, with the ability to communicate technical concepts and business needs between technical and non-technical audiences
- Ability to facilitate workshops and interviews to capture accurate, complete requirements
- Ability to work effectively both independently and as part of a team
- A proactive mindset and willingness to learn new ServiceNow features and continuously expand your knowledge
- A genuine desire to help others, with the confidence to drive change
Your skills and background:
- Relevant ServiceNow certifications (e.g., Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, or Business Analyst)
- Experience with additional ServiceNow modules (e.g., HRSD, ITOM)
- Experience coordinating UAT, creating test cases, and producing user training materials
- Please note you will need the existing right to work in the country you apply for. Kesko is unable to sponsor work permits or visas.
Piqued your interest? Next steps
The application period ends on 31.5.2025, but we will process applicants already during the application period - so don't be late. The work on the task starts as soon as a suitable person is found. All candidates will be informed within couple weeks after the application period has ended. The chosen candidate is required to take a drug test as part of their pre-employment health check before an employment relationship can be established.
For more information about the task, please contact your future supervisor Head of Cybersecurity Services and IT Service Management Sara Grönroos. Best way to reach her is by phone [+358503000757] on 20.5.2026 between 14-16 EET and 29.5.2026 between 11-13 EET
Please submit your application via the apply -link
We at K Group value diversity and believe that different backgrounds and perspectives are key to success. We strive to create a work environment where everyone has the opportunity to grow. Equality, non-discrimination, and fairness are our core principles in recruitment, compensation, and career development.
Work with great people
Great Place to Work
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A community of 39 000 employees
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5000 knowledge workers in Finland
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1800 experts at the K Kampus
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400 experts at the Tampere office
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1100 K-ruoka-, K-rauta- and Intersport retailers
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Almost 2 million customer encounters every day
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Operations in 8 countries
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Finland's largest retailer
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Retails sales 14 Billion €
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3 trades: Grocery, Building & technical and Car
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22 000 store employees around Finland
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One of the world's most responsible stores
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1800 asiantuntijaa K-Kampuksella
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400 asiantuntijaa Tampereen toimipisteessä
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1100 K-ruoka-, K-rauta- ja Intersport-kauppiasta
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Lähes 2 miljoonaa asiakaskohtaamista joka päivä
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Toimintaa 8 maassa
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Suomen suurin vähittäiskauppa
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Vähittäismyynti 14 mrd. euroa
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3 toimialaa: Ruokaa, rakentamista ja autoja
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22 000 työntekijää kaupoissa Suomessa
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Yksi maailman vastuullisimmista kaupoista
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39 000 K:laisen yhteisö
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5000 tietotyöläistä Suomessa
About the company
We are more than 1,000 entrepreneurs and 39,000 K-team members with an endless belief in building better commerce, over and over again. We believe in commerce and the strong spirit of entrepreneurship as the cornerstone of a thriving and prosperous society.
Whether your passion lies in cars, construction, customer service, or technology, we constantly have new opportunities for those ready to shape better commerce. Your work leaves a mark on the everyday lives of Finns—how we move, eat, and build. This house never stands still, and you can shape your own career path, moving across industries and companies.
We are the House of Doers, united by an authentic spirit of action. With teamwork and a customer-first mindset, we create better commerce every single day. So let’s roll up our sleeves and get things moving again – LET’S K!
Versatile opportunitiesTämä tekstiosuus on piilotettu työpaikkailmoituksista. Voit muokata timeline-osion otsikkoa yltä.
StudentsAround 6,000 summer employees work in the K-group every year in grocery and hardware stores, logistics, wholesale and offices. In stores, there are many opportunities for learning and completing a degree alongside work.
Knowledge workIn Finland, a group of approximately 5,000 K Group employees are planning and developing the ever-evolving K, working in different functions, e.g., IT, digital, marketing, purchasing, assortment management, finance, sales and business and concept development.
Store workIn the K Group, you can choose your workplace from a diverse range of chains according to your interests. In the store, you can develop into a specialist from a sommelier to the store's social media specialist and from a K-Merchant to an expert in the field of trade.
LogisticsThe Logistics Centres of the K Group's grocery store in Vantaa and Onninen in Hyvinkää are constantly looking for new employees. The job pays well and you can influence it yourself: K Group pays warehouse workers a competitive performance bonus on top of the TES (Collective bargain) wages.
Car salesmen & mechanicsAt K-Auto, we work with the most popular car brands in Finland: Audi, Volkswagen (both passenger cars and commercial vehicles), Seat, CUPRA, Porsche, Bentley. The development and training opportunities of one of Finland's largest car manufacturers and the world's largest car manufacturer, as well as the latest tools, are at your disposal.
Nuoret ja opiskelijaK-ryhmässä työskentelee joka vuosi noin 6000 kesätyöntekijää ruoka- ja rautakaupoissa, logistiikassa, tukuissa ja toimistoilla. Kaupoissa on paljon mahdollisuuksia oppimiseen ja tutkinnon suorittamiseen työn ohella.
AsiantuntijatyöSuomessa K-ryhmän toimistoilla uudistuvaa K:ta suunnittelee ja kehittää noin 5000 mm. IT:n, digin, markkinoinnin, hankinnan, valikoimanhallinnan, talouden, myynnin ja liiketoiminnan- ja konseptikehityksen osaajan joukko.
MyymälätyöK-ruoka- ja rautakauppojen, Intersportien ja Budget Sportien, Onninen Expressien, Kespron tukkujen ja K-Auton myymälöiden ammattitaitoiset osaajat tekevät päivittäin töitä sen eteen, että kaupassa olisi kiva käydä.
LogistiikkaK-ryhmän päivittäistavarakaupan Vantaan ja Onnisen Hyvinkään keskusvarastoille tarvitaan jatkuvasti paljon uusia työntekijöitä. Palkka on hyvä ja pääset vaikuttamaan siihen itse: K maksaa varastotyöntekijöille kilpailukykyistä suoritelisää TES-palkan päälle.
Automyyjät ja mekaanikotK-Autolla töitä tehdään Suomen suosituimpien automerkkien kanssa: Audi, Volkswagen henkilöautot- ja hyötyautot, Seat, CUPRA, Porsche, Bentley. Käytettävissäsi on yhden Suomen isoimman autotalon ja maailman suurimman autonvalmistajan kehitys- ja koulutusmahdollisuudet sekä uusimmat työkalut.
Sara Grönroos | Contact Person
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