IT Support Specialist

Job Description

ABOUT THE COMPANY

Schibsted & Vend Polska is a joint venture between two leading Nordic entities - a major media house, Schibsted, and a dynamic marketplace leader, Vend. With over 300 software engineers in Kraków and Gdańsk, we provide high-quality technological solutions that support the operations and innovations of both parent companies.

ABOUT THE TEAM

The IT & Security unit at SAVP builds, maintains, and supports the core infrastructure and systems that empower our employees to work securely and efficiently. We are a newly formed team focusing on internal capability, smooth IT service delivery, and robust cybersecurity. We work closely together to support daily business operations , with a culture built on ownership, a user-centric mindset, and continuous improvement.

ABOUT THE ROLE

In this role, you will take ownership of our internal Service Desk, hardware management, and daily IT operations in the Kraków office.

• IT Support & Issue Resolution: Provide L1/L2 technical support, troubleshooting hardware, software, and operating system issues in a mixed Windows and macOS environment.
• Access & Identity Management: Manage user accounts, groups, and permissions. You will assign, revoke, and troubleshoot accesses across our core platforms.
• Onboarding & Offboarding: Conduct IT onboarding and offboarding processes, including hardware and software provisioning.
• Hardware Lifecycle Management: Manage the IT equipment lifecycle: order hardware, configure devices, issue equipment, and maintain an organized stock room and inventory.
• Cloud & Infrastructure Maintenance: Support our AWS Virtual Machines (Windows Servers) hosting financial applications, collaborating with external app support when needed.
• Office Infrastructure & Network Support: Maintain office IT infrastructure, including A/V equipment and printers. Act as the first point of contact for local network troubleshooting and liaise with our external network provider.
• ITSM Operations: Manage and resolve daily tickets using Jira Service Management, and ServiceNow for parent company issues.
• Knowledge Management: Identify recurring IT issues and create troubleshooting documentation in Confluence.

ABOUT YOU

• Service Desk Experience: 2-3+ years of experience in IT Support or Service Desk roles (L2 level) with a customer-centric mindset.
• Core Technical Proficiency: Solid experience supporting Windows and macOS clients. Administrative knowledge of Google Workspace is required.
• A/V Configuration: Previous experience configuring, managing and troubleshooting A/V infrastructure (Cisco, HP Poly).
• Server Fundamentals: Practical experience maintaining Windows Servers and basic knowledge of AWS (EC2/VMs).
• Ownership & Proactivity: Strong organizational skills and an independent, proactive approach to daily tasks and processes.
• Communication Skills: Good interpersonal skills, focused on providing helpful support and building positive relationships with users and vendors.

Language Skills: Fluency in English (B2/C1) and Polish is required.

While our company embraces a hybrid work model, the hands-on nature of this role requires a full-time, on-site presence in our Kraków office 5 days a week. Candidates should be based within a reasonable commuting distance.