Technical Lead, Support Engineering
- Applications are considered on a rolling basis
- Noida
- Remote
About the Role
We are looking for a Technical Lead to join our Global Operations & Engineering Team in Noida. You will work on scalable backend systems, client apps, and operational reliability, solving challenging problems and ensuring smooth experiences for millions of users.
Responsibilities:
- Provide technical leadership to developers on support-related tasks/issues
- Manage local and remote developer teams within the region
- Responsible for bug fixes in the production applications and verify resolution
- Feature development, SDK updates, code enhancement, refactoring, and review
- Write unit and integration tests
- Customer discussions, requirements analysis and testing support
- Deploy builds to test and different environments
- Participate in status meetings with team members, and if required, with clients or other stakeholders
- Maintain effective communication and a healthy relationship with internal project leads, team members, manager and clients
- Provides estimates for the tasks
- Work with Accedo cross-functional teams to manage third-line fixes
- End-to-end ticket/issue management, from generation through to closure whenever necessary
- Review fixes from juniors or global engineers
- Coaching and management of junior level, and arranging frequent training and sharing learnings with the group
- Provide proactive suggestions and improvements for clients, process and services
- Develop and update documentation, confluence and SOP for development-related tasks and activities
- Creative and provide proactive suggestions for development tools, processes, documentation, upsells and improvements
- Ongoing documentation of the work being done and knowledge transfer.
Great Place to Work
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AccedoFlex - Our Hybrid Work Model
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Hybrid working model
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Marriage leave post the probation period.
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Maternity & paternity leave benefits.
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Medical Insurance for employees & immediate family ( including spouse ,children -upto 2 kids)
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Provident fund contribution at 12% of Basic & an equivalent contribution deposited by the organization.
Skills & Requirements
What you’ll need to succeed:
- Degree in Computer Science, Software Engineering, IT or related discipline
- At least 5 years of professional experience developing applications on multiple platforms
- Expert knowledge of platform-specific language, frameworks and tools
- Has worked as a major contributor on medium-sized projects with minimal supervision
- Excellent knowledge of software development fundamentals (data structures, algorithms)
- Expert with at least one SCM system and related concepts, e.g. Git, Subversion, Bitbucket
- Strong experience integrating open source or 3rd party API’s and Libraries
- Good understanding of development methodologies (Agile/Scrum, Waterfall), testing practices, and tools and knowing when to apply each method to achieve the desired outcomes
- Exposure to Agile, Continuous Integration, and Test Driven Development is a plus
- Strong experience and knowledge of Design and Architectural patterns, and knows when to apply them
- Ability to work independently, with little supervision from the reporting manager
- Must have excellent problem-solving skills and love technical challenges
- Interested and eager to dive into new technology areas and immerse in topics relevant to the business
- Experience in Video and media-based development projects (DRM, OVPs, Advertising, Analytics)
- Ability to mentor developers, technical support engineers and other team members
- Strong customer service and team-minded
- We also expect you to have system/solution architect experience for non-trivial projects. You should know the most common pitfalls and know how to properly design an application (both front-end and server components). Furthermore, you are expected to have good instincts around project planning and estimation, and be a passionate problem solver that can "get the job done"
- Excellent English communication skills (reading, writing and speaking)
At Accedo, we are committed to fostering an environment of inclusiveness where employees are both valued and heard. Inclusion also means having diverse representation in gender, race, sex, thought, and other personal characteristics to contribute towards the betterment of our commerce and people. We strongly encourage applications from diverse communities to contribute towards our commitment of inclusivity.
About the company
At Accedo, we believe great video experiences have the power to connect, inspire, and entertain millions of people around the world. As a global provider of award-winning software and services, we partner with leading media companies to shape the future of video streaming – from strategy and UX design to engineering, quality assurance, delivery, and continuous optimization.
Since our founding in 2004, we've grown into a truly international company with offices across the globe, working with some of the world's most recognized brands including Paramount, Deutsche Telekom, ITV, BBC, and Tata Play. Together, we build and evolve streaming services that are not only technically robust, but deeply focused on delivering exceptional user experiences.
We're a team of curious problem-solvers who take ownership, challenge assumptions, and focus on delivering real impact. Whether we're building OTT solutions, reducing operational complexity for streaming businesses, or unlocking growth through data, our goal is the same: creating meaningful outcomes for our customers.
At Accedo, you'll be trusted to take initiative, supported to grow, and be a part of a global team.
AspirationWe empower customer success through a culture of growth, continuous learning, and innovation. By collaborating and sharing knowledge, we grow together — individually, as a team, and as a company.
CourageWe take initiative, embrace experimentation, and aren’t afraid to fail. We speak up, challenge the status quo, and act in the best interest of our company and our customers.
TrustWe build trust through expertise, transparency, and shared commitment. By giving and embracing constructive feedback, we grow stronger together.
ACT AwardThe ACT Awards celebrate colleagues who embody our values and shape our culture. Through peer nominations, outstanding individuals are recognized annually across regions, with winners announced at regional town halls.
Yogesh Samant | Contact Person
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