Groups Inventory Analyst
Overview:
At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.
The Groups Inventory Analyst supports the Revenue Management team in optimising group-related revenue within HX. The role focuses on managing and analysing group inventory across all ships and sailings, ensuring effective allocation to maximise yield while supporting occupancy targets. Candidates for this position must reside in Florida.
At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.
Key Responsibilities & Deliverables
This role combines analytical thinking with operational execution and will work very closely with various key stakeholders across the business.
- Manage and maintain group inventory across all ships and sailings, working closely with the wider inventory team to ensure maximum optimisation.
- Work closely with the Revenue Managers to identify any risks and opportunities.
- Maintain data accuracy across systems, ensuring all group inventory and changes are correctly reflected.
- Effectively support the Groups and Sales teams to ensure consistent and effective handling of allocation and pricing.
- Review ad-hoc requests and provide timely solutions where possible.
- Support business-as-usual operations, including handling queries, making inventory and pricing adjustments, and resolving issues.
- Contribute to process improvements to enhance efficiency, scalability, and overall group performance.
- Other duties as assigned.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HX Spirits
Skills & Requirements
Requirements:
- Fluency in English is required. Additional fluency in, German, beneficial but not required.
- Strong communication skills to collaborate across countries, teams, and time zones.
- Previous experience with SeaWare, beneficial but not required.
- Experience working extensively with detailed requests related to complex reservations and/or group bookings.
- Experience with inventory allocation in a travel, hotel, or cruise environment.
- Experience with reservations area, preferably in revenue management, inventory control, or a similar analytical experience
- Experience in maritime, expedition, or cruise industry beneficial but not required.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
- Experience working in a multi-national organisation with a global guest mix.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.
- Clear and effective communication with internal and external stakeholders.
- Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes. Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Ability to manage execution and competing demands.
- Ability to adapt to change in a positive, productive manner.
- Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
- Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.
- Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
- Demonstrates pride and ownership in all aspects of your work, from high level advisory to essential day-to-day administration.
- Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.
HX Spirit:
- Passionate Explorers: We are proud of our history and are driven to create more.
- ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
- Humble Leadership: We have a short distance between leaders and teams.
- Genuine Interactions: We want all people to be their true selves.
- Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.
Great Place to Work
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Passionate Explorers - We are proud of our history and are driven to create more.
-
‘Can-Do’ Mindset - We jump-in and proactively contribute to the greater good.
-
Supportive and Collaborative Teams - We are curious and generous with our knowledge. We Trust.
-
Genuine Interactions - We want all people to be their true selves.
-
Humble Leadership - We have a short distance between leaders and teams.
About the company
Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single use plastics from our fleet. We are at the forefront of driving sustainable practices in expedition cruises that prioritise greener travel.
For nearly 130 years we have been committed to continuously improving what we do for our guests but also for the people we work with.
We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands all on our purpose-built expedition ships. Our HX fleet explore hundreds of destinations in over 30 countries across 5 continents.
Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. But we recognise we need passionate explorers, with can-do mindsets, humble leadership skills which bring people together for genuine interactions in a supportive and collaborative way.
As a newly branded company built on a 130-years heritage, HX is at an exciting new chapter and as we embark on this new journey, we believe your skills and passion could thrive. We are looking for talented explorers who want to join us on our exciting expedition to growth and success. This could include travelling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre just opened in Prague as well as various offices across Europe, the US and APAC.
One thing you’ll find whether on sea or land is a group of people, all connected with the same mindset and purpose - we want to explore more, champion sustainability and become the world’s very best expedition cruise operator.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hybrid Explorer shipsHX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
Beach cleanupsHX Expedition Teams encourage guests to take part in beach clean-ups, which results in several metric tonnes of trash every year being removed.
HX Expedition FoundationOur HX Foundation is a dedicated charity supporting local communities and environmental initiatives solely on the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands and Antarctica.
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