Commercial Manager Unified Communications

Job Description

We are now looking for a Commercial Manager to join B2B Commercial at Tele2. In this role, you will have a central responsibility for commercial success, profitability and growth within the Unified Communications area, with a focus on shaping our offerings and strategies that have a direct impact on our overall business performance.

About Tele2 Business

At Tele2 Business, our customers are our number 1 priority. Through our broad portfolio of IT and telecommunications services, we help private businesses and the public sector to digitalize, become more sustainable and realize their full business potential. We are a highly engaged team with broad expertise and a strong focus on growth and customer satisfaction.

About the role

As Commercial Manager Unified Communications (UC), you will have the overall commercial responsibility for our UC product portfolio, including Tele2 Växel and Contact Center platforms within Operator. You ensure that we offer competitive and cost‑efficient solutions that meet customer needs and drive profitability and growth across all customer segments. In this role you will:

• P&L ownership: Manage the profitability, including budgeting, forecasting, financial follow-up and performance management
• Commercial strategy & roadmap: Design and execute the commercial product strategy to ensure clear priorities and long term growth
• Product portfolio management: Develop and optimize the portfolio to ensure competitiveness and relevant offerings
• Market and technology insight: stay at the forefront of trends and understand our customers needs to drive innovation in our offerings and business models.
• Commercial governance: define agreements, business rules, partnerships, and frameworks to secure performance and scalability.
• Collaboration: work closely with all parts of Tele2 such as Product, Sales, Tech, Delivery and Customer Operations, and act as a main point of coordination between sales, product and technology, translating customer and market needs into scalable, technically sound offerings.

Who are you?

We are looking for a commercially driven and strategic Commercial Manager with a strong analytical mindset and a holistic business perspective. You combine strategic thinking with hands‑on execution and are comfortable making decisions based on both data and commercial judgement.

• Several years of experience in commercial roles such as commercial management, business management, product management or management consulting
• Proven experience owning P&L, budgeting and financial follow‑up
• Strong analytical skills and experience working with KPIs related to profitability, growth, customer value and churn
• Experience developing and managing offerings in complex B2B environments
• Experience of unified communications, telephony or contact center services, for example PBX/cloud PBX, UCaaS, CCaaS or related platforms.
• Experience working data‑driven and interpreting insights from CRM, BI and analytical tools
• Strong collaboration skills and experience working closely with sales, product and technology teams
• Experience with Microsoft Office suite; Excel, PowerPoint
• Fluency in both Swedish and English, written and spoken

Some words from the manager

My name is Sara Ågren, and I have the privilege to lead a team of talented colleagues known as B2B Commercial. With us, you will work on some of the company’s most central topics, from market strategy to customer satisfaction and profitability. You will have the opportunity to make an impact, explore new ideas and develop both yourself and our business in an environment characterized by curiosity, openness and collaboration. We strongly believe in sharing knowledge and growing together, and we look forward to learning what you can bring to the team.