Senior Manager, HR Operations & Service Delivery
- Iași
- Hybrid
Lead the future of HR Service Delivery at Basware
Basware is strengthening and scaling its global HR operating model, and we are now looking for a Senior Manager, HR Operations & Service Delivery to lead and develop our highly engaged HR Shared Service Center (SSC) team based in Iași, Romania.
In this senior role, you will shape how HR services are delivered to employees across 10+ countries, ensuring high quality, consistency, and continuous improvement. You will work in close collaboration with Regional and Functional HR Business Partners and the wider HRteam, and you will act as business owner of our HRIS (Sympa), driving process excellence, scalability, and automation.
This is the perfect role for if you thrive in mid-sized organizations, where you can truly leave your mark in helping to bring our HR Operations to the next level
Your role
As Senior Manager, HR Operations & Service Delivery, you will:
- Lead and develop Basware’s HR Shared Service Center, ensuring reliable, employee‑focused HR service delivery across multiple countries and employment models (including EORs).
- Partner closely with Regional and Functional HRBPs, enabling clear interfaces, escalation paths, and effective collaboration between HR Operations and HR Business Partnering.
- Own and continuously improve end‑to‑end HR operational processes, in cooperation with Regional HR Partners (employee lifecycle, payroll coordination, time & absence, benefits administration, onboarding and offboarding), supported by clear RACI models, work instructions, and documentation.
- Act as business owner of our HRIS (Sympa), managing system evolution, data quality, reporting, access governance, and collaboration with IT and external vendors.
- Drive process standardisation, automation and continuous improvement, actively leveraging digitalization and AI‑enabled ways of working to balance global consistency with local compliance needs while improving employee and manager experience.
- Ensure knowledge continuity and scalability through strong documentation, structured handovers, and capability building within the team.
- Lead and coach a highly engaged, skilled team, fostering ownership, collaboration and a development‑oriented mindset.
- Represent HR Operations in cross‑functional initiatives, audits, and internal improvement projects.
Work with great people
Skills & Requirements
What we’re looking for
We’re looking for a leader who combines strong operational execution with a continuous improvement mindset:
- Solid experience in HR Operations / HR Shared Services leadership, preferably in a multi‑country or global environment.
- Ideally background as an HR Generalist, with hands‑on understanding of the full employee lifecycle.
- Proven people leadership experience, with the ability to engage, develop, and retain high‑performing teams.
- Strong stakeholder management skills, comfortable working in a matrix organisation with HRBPs, Finance, IT, payroll partners, and vendors.
- Experience owning or closely working with an HRIS (Sympa or similar), including process design, reporting, and system improvements.
- A passion for development, with the ability to simplify complexity and drive pragmatic improvements to our relatively new Shared Delivery approach
- Strong communication skills and the ability to translate complex topics into clear structures and guidance.
- Fluency in English.
Awareness of artificial intelligence concepts, tools or applications is considered an asset. We value curiosity and a proactive mindset toward using AI to improve ways of working.
Why join us?
At Basware, people are at the heart of everything we do. You’ll join a collaborative, international culture where trust, ownership and impact matter.
What do we offer you?
- A senior role with real ownership and influence in a global HR organisation.
- The opportunity to work with a highly engaged and professional HR Operations team in Iași.
- An international environment with close exposure to HR leadership and global initiatives.
- Flexible hybrid work arrangements supporting work‑life balance.
- Competitive salary and company incentive program.
- Comprehensive wellbeing benefits, including occupational and mental health services.
- Continuous learning and development opportunities.
Great Place to Work
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We Drive Customer Value
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We Take Ownership
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We Are Bold
About the company
Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence
2024Launch of World’s 1st AP-Powered GenAI
2023Growth through acquisitions, Glantus and AP Matching
2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR
2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide
2012Launch of cloud-based B2B platform for transaction collaboration on Basware's Network
2005Launch of fully integrated Purchase-to-Pay solution suite
2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service
1992Launch of first financial management software
1985Basware founded in Finland
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