Key Account Manager
- Application Deadline: May 10, 2026
- London
- Hybrid
We’re looking for a commercially focused Key Account Manager to drive performance across a portfolio of UK & Emerging Markets travel trade partners. This role is about delivering results: building strong partnerships, identifying growth opportunities and turning plans into measurable commercial outcomes.
If you enjoy working in a fast-paced sales environment, developing relationships and being accountable for performance, this role offers clear ownership and the opportunity to make a real impact.
What you’ll own
You will be responsible for the performance of your partner portfolio, delivering against revenue targets through structured account management, effective partner engagement and consistent execution of commercial activity.
What you’ll do
- Own and deliver revenue growth across a defined portfolio of UK trade partners, aligned to company OKRs
- Build and execute commercial account plans that drive sales, market share and long‑term partner value
- Develop strong, credible relationships with senior partner stakeholders to influence behaviour and performance
- Identify and activate high‑ROI opportunities across sales, marketing and distribution
- Design and deliver co‑op marketing initiatives with clear commercial outcomes and measurable returns
- Represent Hurtigruten confidently through agent training, presentations and industry events (including public speaking)
- Act as a senior brand ambassador at UK and international trade events, awards and educational trips
- Use data and insight to track performance, spot trends early and turn insight into action
- Collaborate closely with internal and global teams to ensure partners are fully supported in market
Why this role matters
- Commercial impact: Your work directly contributes to revenue growth and partner performance across UK & Emerging Markets
- Exposure: You’ll work with a range of partners and internal stakeholders, gaining experience across different markets and channels
- Market visibility: You’ll play an active role in representing the brand within the travel trade
Work with great people
Skills & Requirements
What you bring
We’re looking for someone who is commercially focused, organised and comfortable taking ownership of performance.
Experience & background
- Experience in account management, sales or a commercial role, with responsibility for delivering against targets
- Ability to build and develop partner relationships that drive measurable commercial outcomes
- Experience working with data and reporting to understand performance, identify trends and take action
- Confidence in translating commercial plans into activity that delivers results
- Understanding of trade or partner-led sales models
- Educated to GCSE level or equivalent; degree-level education or relevant commercial experience desirable
How you operate
- Driven & committed: You take ownership of outcomes and follow through consistently
- Commercially creative: You challenge the status quo and find smarter ways to grow revenue
- Highly organised: You manage multiple markets and priorities without losing focus or momentum
- Credible & influential: You communicate clearly and build trust at all levels
Core competencies
- Driving results
- Influencing and stakeholder management
- Analytical problem‑solving
- Innovative thinking
- Continuous self‑development
What we offer:
- A dynamic and inclusive work environment where your ideas are valued
- Opportunities for professional and personal development
- Staff rates on our ships for you and your family
- Hybrid or fully remote working, depending on where you are based — giving you flexibility while staying connected to the wider commercial team
- A competitive benefits package
Why join Hurtigruten?
You’ll join a globally respected brand with a strong commercial ambition and a clear purpose. We offer real responsibility, trust and the opportunity to shape growth across key international markets with the backing of a collaborative, forward‑thinking commercial team.
Great Place to Work
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Our team operates across many different roles all over the world. Each person makes an important contribution to deliver guest-centric and memorable experiences.
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At the heart of Hurtigruten is a passion for exploration and travel. It’s shared by our team who seek out the remarkable in order to inspire guests and each other.
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Our team has an unrelenting quest for improvement — for our business, our guests, the places we visit and their communities, and the planet as a whole.
About the company
Hurtigruten is one of the world’s great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.
Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as ‘The World’s Most Beautiful Voyage’.
To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places of Norway’s coast with several hours spent in each port.
Quick overviewWe've been caring for our coast for 130 years and want to do whatever we can to help protect it for another 130 years and more. We’re creating sustainable travel experiences, striving to keep our footprint small and impact lasting.
Single-use plastic banHurtigruten was the first major travel company to have removed single-use plastic from its entire fleet and our hotels.
Hurtigruten FoundationThe Foundation specialises in the conservation of endangered species, fighting against marine and plastic pollution.
EmissionsCurbing greenhouse gas (GHG) emissions is crucial if we are to keep global warming in check. We know that the travel industry has work to do reducing its impact on the climate, so we’ve set out ways we can make a real difference by focusing on concrete, measurable solutions.
Matt Stuart | Contact Person
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