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Technical Support Engineer, German speaking

  • Application Deadline: April 29, 2019
  • Helsinki

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security.

We work hard to bring efficient solutions and services to our customers. We strive for growth and excellence in everything we do–developing new solutions, detecting new threats, and always looking for new perspectives. We have a proven track record that demonstrates our capabilities: patented innovations and award-winning products.

Being the best in the field requires a wide variety of skills. In Customer Advocacy, different functions are working closely together to create the most exciting and leading cyber security services to our customers and partners.

The teams consists of highly dynamic Cyber Security professionals with a common passion and dare for being the best. We've been working years to acquire and retain highly skilled individuals, do you want to be part of us?

We are now looking for a German speaking Technical Support Engineer, to join our team in Helsinki.

In this role you will provide advanced technical support by online chat, community, email and phone, mainly but not limited to our German-speaking customers and partners.

Work with great people

Javier Moreno
Senior Security Consultant
"My passion for security comes from understanding how things work. Once you do, you can control it"
Karolina Malagocka
Senior Service Marketing
"At F-Secure we see the value of each and every person"
Zuzanna Kunik
Junior Data Scientist
"As a data scientist, I love working closely to data. As an extrovert, I love working with people. In my current role I’m doing both. "
Jonas Lundberg
Global Cyber Security Solution Sales
"I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose"
Kamil Janowski
Full-Stack developer
"With the use of the cloud and cutting edge technologies, F-secure makes programming great again"
Ruediger Trost
Pre-Sales Manager
"After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)"
ROBERT GRZEŚKOWIAK
Lead Quality Engineer
"I chose F-Secure because it gives you a great variety of experiences that you can benefit from the security perspective. "
MACIEJ KUCHARSKI
Lead Software Engineer
"You don’t feel like working in a big company, people are open and the atmosphere is very good"
PIOTR DYBA
Manager
"Every day comes with new challenges and surprises so it is impossible to get bored, especially in my team."
HASSAN MANSOOR
Junior Developer
"In my opinion F-Secure is the best place to work in Poland especially because here you have a lot of freedom at work. "
MARCIN TAMIOŁA
Senior Systems Engineer
"Best part of my current work is to have a real influence on the direction my team and work is going in."
Tinus Green
Information Security Consultant
"The fact that MWR performs research driven security work is the reason I work here."
Sean Nel
Senior Software Engineer
"If you like working on cool, new stuff with lekker people"
Annike Taljaard
Associate Information Security Consultant
"With the supportive company structure, we are encouraged not just to grow, but to grow in the direction that we want."
Jaco Erasmus
Ruby Developer
"In my two years at MWR, It has been amazing to work for an industry-leading company with a very energetic, positive and engaging culture."

Skills & Requirements

Key responsibilities in this role

  • Provide advanced technical support to our customers and partners
  • Support our Customer Service Teams with knowledge and expertise
  • Represent the voice of the customer to influence future product improvement and development

What we offer

  • Be part of a senior team providing world class services to our partners and customers
  • Take ownership of issues and follow them from discovery to resolution
  • Share your expertize and enable Customer Service teams to grow
  • Be part of our Fellowship: relentlessly work together with like-minded, curious professionals who care about each other and act like a friend would.

What we expect you to bring to the table

  • Ability to explain technical matters in laymen’s terms
  • In-depth technical knowledge of Windows operating systems, client and server
  • Good knowledge of LAN and WAN networking
  • System administration experience in SMB or SME environments
  • Excellent written and spoken German (native or equivalent)
  • Fluent written and spoken English
  • Finnish or French language skills are considered a plus
  • Strong customer focused attitude

Both within our existing service offering and new exciting cyber security solutions there is significant potential for further success in the market – if you are the right person to pursue and realize this success – this is a very rewarding position within F-Secure.

Dare to be the best? Apply now with your CV and application with salary request

Great Place to Work

  • Over 1,600 amazing colleagues in 25 countries

  • Possibility to protect the world

  • Work with best of class experts who care

  • Relaxed, open and fun working environment

  • 32+ of nationalities

  • Global with the spirit of a small company

About the company

At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,600 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.


1988F-Secure established under the name Data Fellows

1992First public hysteria about a computer virus

2002First Antivirus for mobile phones

2009F-Secure's next step into the cloud

2010The trouble with cyber espionage

2016F-Secure aims to become the leading European cyber security company

2003It begins... MWR InfoSecurity is founded.

2006MWR publishes it's first security advisory, an early step in establishing our research-led culture

2006Our first presentation at DEFCON, the first of many successful security conference appearances

2008We officially launch MWR Labs, the home of our leading security research, resources and testing tools

2008HackFu, our unique themed cyber security experience kicks off, becoming an annual fixture.

2010MWR secures its first of multiple pwn2own wins, this time finding a major vulnerability in Apple’s Safari browser

2015Launch of Countercept, a managed attack detection service leveraging the years of cyber security expertise within MWR.

2018MWR InfoSecurity joins the F-Secure family which leads to a presence in a total of 5 continents

Stephan Kamke | Hiring Manager

I'm interested
F-Secure

Helsinki
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